3 Distinct Issues -Email Volume/Rate Control?

Hello there! -First of all, this is a fantastic plugin, hands down. However, we’re having 3 issues that we REALLY need some help with and are hoping for some quick/simple resolutions:

1) We currently have Post SMTP setup so that ALL emails coming from our site (datapros.insightsanalytics.com) are coming being delivered from the email address “[email protected]” -however, NOT all emails are coming from this email address. While the VAST majority are, some are coming from DataPros <[email protected]>; (DataPros via a2nlwpweb257.prod.iad2.secureserver.net), which is an issue because Outlook and other email clients are NOT recognizing that as an AUTHENTICATED and VERIFIED sender because they look like two different identities. Please note that we have the correct DNS settings on our domain to authenticate sending from both of those sources, (i.e. TXT record “v=spf1 a:secureserver.net -all” so that is not the issue)

Please see Screenshot Here

2) We have a plugin on the back-end of our website that sends “Announcements” to our users, for which we have hundreds…. literally 400+ users at the moment. Currently, it seems as though Post SMTP attempts to email blast every single user the same email all at the same time. Yesterday night when we sent an announcement, we received nearly 65 bounceback messages from G-Suite saying: “Post SMTP Email Error” and then in the body:

You getting this message because an error detected while delivered your email.
For the domain: https://datapros.insightsanalytics.com
The log to paste when you open a support issue:
{
“error”: {
“code”: 429,
“message”: “User-rate limit exceeded. Retry after 2020-05-28T04:09:24.068Z (Mail sending)”,
“errors”: [
{
“message”: “User-rate limit exceeded. Retry after 2020-05-28T04:09:24.068Z (Mail sending)”,
“domain”: “global”,
“reason”: “rateLimitExceeded”,
“debugInfo”: “stack_entries: \”com.google.caribou.api.errors.ApiErrorInfo.build(ApiErrorInfo.java:76)\”\nstack_entries: \”com.google.caribou.api.server.abuse.MailSendAbuseInterceptor.execute(MailSendAbuseInterceptor.java:58)\”\nstack_entries: \”com.google.apps.framework.request.impl.InterceptorInvocation$Rpc.beforeProceed(InterceptorInvocation.java:147)\”\nstack_entries: \”com.google.apps.framework.request.impl.InterceptorInvocation.proceed(InterceptorInvocation.java:158)\”\nstack_entries: \”com.google.apps.framework.request.impl.RpcDispatcher.proceed(RpcDispatcher.java:136)\”\nstack_entries: \”com.google.apps.framework.request.impl.RpcDispatcher.proceed(RpcDispatcher.java:42)\”\nstack_entries: \”com.google.apps.framework.request.impl.AbstractDispatcher.doExecuteChain(AbstractDispatcher.java:461)\”\nstack_entries: \”com.google.apps.framework.request.impl.AbstractDispatcher.execute(AbstractDispatcher.java:300)\”\nstack_entries: \”com.google.apps.framework.request.impl.AbstractDispatcher.reattach(AbstractDispatcher.java:961)\”\nstack_entries: \”com.google.apps.framework.request.impl.AbstractDispatcher.lambda$getScopedReceiver$3(AbstractDispatcher.java:903)\”\nstack_entries: \”com.google.apps.framework.request.impl.RpcDispatcher.reattach(RpcDispatcher.java:155)\”\nstack_entries: \”com.google.apps.framework.request.impl.RpcDispatcher.lambda$triggerFinished$1(RpcDispatcher.java:146)\”\nstack_entries: \”java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\”\nstack_entries: \”java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\”\nstack_entries: \”com.google.apps.framework.server.AbstractThreadPoolModule$InitializingThreadFactory.lambda$newThread$0(AbstractThreadPoolModule.java:580)\”\nstack_entries: \”java.lang.Thread.run(Thread.java:748)\”\ndetail: \”User-rate limit exceeded. Retry after 2020-05-28T04:09:24.068Z (Mail sending)\”\n”
}
],
“status”: “RESOURCE_EXHAUSTED”
}
}

Is there a way to time the emails so they don’t get blasted out all at once??

3) Then today when we tried to send a single email from this same account, Google immediately bounced back with: Mail Delivery Subsystem <[email protected]> email that said: You have reached a limit for sending mail. Your message was not sent.

This is very concerning.

Can you please help??

• This topic was modified 4 years, 9 months ago by randyrewls.