‘Include in Facebook sync’ check box not working

  • Resolved melodiejane

    (@melodiejane)


    4 years, 6 months ago

    Hi there

    I am having a problem with some of my products syncing to Facebook. When I check ‘Include in Facebook sync’ box, then click the update button for the product – the product does not sync and the ‘include in Facebook sync’ button unchecks automatically. All my products are bundles and it was working fine until the more recent updates. I have tried deleting the catalogue, pixel and reinstalling the plugin but the problem still persists – my older products will still sync but the newer ones still won’t sync or let me check the sync button.

    Any help would be greatly appreciated. Thanks

Viewing 10 replies - 1 through 10 (of 10 total)

  • Same issue, When I set up the Facebook for Woocommerce the first catalog upload is OK but the syncing option is not working and there’s a message saying the option has been disabled by the plugin itself due to security reasons.

    Hi @melodiejane and @yarintosh!

    Thanks for reaching out. ??

    @melodiejane – So this is to do with bundled products specifically, then? Can I ask you to please open up a support request with us here so that we can do some digging on this?

    https://skyverge.com/contact/

    Please also be sure to send over your system status so we can get a better idea of what might be going on. You can grab it by going to:

    WooCommerce > Status?and clicking on?Get system report.

    @yarintosh – Is this also to do with bundled products? If so, can you please also send in a support request so we can investigate here? (Please also include your system status and a screenshot of any error messages.)

    If it’s not to do with bundled products, can you please share the screenshot of the error message here?

    Thank you both so much!

    Julie ??
    SkyVerge

    Hi Julie I don’t have bundled products, all products are ticked for Facebook Sync but since the first time, when I have installed the plugin and it synced my store, nothing happens now.

    Unfortunately, I cant show you the message because it was one time and I already closed it.

    Hey @yarintosh,

    Thanks so much for coming back to me, I appreciate it!

    Are you using any security plugins, such as Wordfence, or any others, which might be preventing communication between your site and Facebook? If so, would you please try disabling them temporarily to see if you can get a sync going?

    Thanks for any other information here!

    Julie ??
    SkyVerge

    Hi Julie, I have disabled Wordfence buy I don’t think it has anything to do with that.

    I don’t even see the option for a manual Sync or scheduled one.
    By itself nothing really happens.

    View post on imgur.com

    Thread Starter melodiejane

    (@melodiejane)

    Hi Julie

    Thanks for getting back to me. It seems it is only an issue with my bundled products so I have opened a support ticket.

    Many thanks

    Hi @yarintosh!

    Right, there should be automatic sync attempts every hour or so. Can you please let me know if you’re still encountering this issue?

    If so, can you please enable the Debug Mode from the Facebook for WooCommerce settings page? That might have more information as to why the sync isn’t happening.

    Thanks!

    Julie ??
    SkyVerge

    Hey @melodiejane!

    Got it, I’ll respond to you via email from our support desk in just a few minutes.

    Thanks so much!

    Julie ??
    SkyVerge

    Debug mode is on.

    The issue still exists.

    Hey @yarintosh,

    Can you please open up a support request with us here:

    https://skyverge.com/contact/

    You can send your log in to us there, along with your system status.

    Thanks so much!

    Julie ??
    SkyVerge

Viewing 10 replies - 1 through 10 (of 10 total)
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