“You need a higher level of permission” – I am Locked out of my product pages

  • Resolved helo4444

    (@helo4444)


    4 years, 5 months ago

    Hi,

    I installed Wordfence, then a few days later I am not able to access my products pages. I am admin, and also cannot access from another admin acct.

    I deactivated it, uninstalled it, deleted the folder. Still cannot get access to my products.

    This is an incredible hassle and I feel like saying very very nasty things.

    What do I have to do????

    • This topic was modified 4 years, 5 months ago by helo4444.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter helo4444

    (@helo4444)

    I went back and restored to a previous version, which did not have Wordfence, and had access to my products.

    Then I reverted to the installation with Wordfence, and it shut me out of my products.

    Now that Wordfence is active, what do I have to do to make it NOT shut me out of products?

    Then I will uninstall it.

    • This reply was modified 4 years, 5 months ago by helo4444.
    • This reply was modified 4 years, 5 months ago by helo4444.
    Thread Starter helo4444

    (@helo4444)

    Sorry I’m going to have to rate this plugin as “total nightmare.” This is very frustrating. I went to deactivate the plugin from the backup I had restored and my theme broke. Could not login or anything. I managed to reinstall to a previous version which did not have Worfence.. UGH. Runaway screaming.

    Hey @helo4444,

    I’m sorry to hear that you’re having these issues.

    Can you please switch the Wordfence Firewall into Learning Mode and let me know if it helps?

    Thanks,

    Gerroald

    Thread Starter helo4444

    (@helo4444)

    Hi sorry I’d erase this thread if I could, I was a bit freaked out. At this point though I’ve uninstalled it and am a bit too wary to reinstall.

    Moving from Blogger, I am kind of shocked how fragile WordPress sites are. If you look the wrong way everything can crash.

    Thread Starter helo4444

    (@helo4444)

    Okay now it is doing it again. I used the plugin to uninstall Wordfence.
    Is there anything else I need to take out?

    Hey @helo4444,

    Thanks for the updates.

    If you used the WordPress Assistant it has completely removed the plugin code and database tables.

    Can you please reinstall Wordfence, make sure the Firewall is set to Learning Mode, then let me know how it goes?

    Thanks,

    Gerroald

    Thread Starter helo4444

    (@helo4444)

    Okay thanks for getting back to me. I have it set to learn, and it may not have been Wordfence in the first place. I had Easy Digital Downloads deactivated, but bc it was set to erase all data on deletion, when I deleted it, it caused problems with Woocommerce products somehow. I think that is it. So I think I will be able to use your plugin after all. Thanks for getting back to me, sorry for the confusion. I’ll leave you a good review.

Viewing 7 replies - 1 through 7 (of 7 total)
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