• Resolved webb32503

    (@webb32503)


    My WordPress address is [ redundant link removed ]
    And after I change my site address from [ redundant link removed ] to [ redundant link removed ] this issue occurs.

    The solution, for now, is to use a classic editor. But it’s not good for editing the site for us…

    Does anyone know how to fix this? Lots of similar topics here but it seems there’s no solution besides changing to the classic editor.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @webb32503 Thanks for getting in touch. Can you share your Site Health information and we can investigate this further?

    In addition from checking your old URL (https://blog.pionex.com) it doesn’t seem you have a redirection in place to your newer URL. It might be worthwhile to place a redirection if your blog has permanently moved.

    Thread Starter webb32503

    (@webb32503)

    Hello @jamesosborne

    
    ### wp-core ###
    
    version: 5.4.1
    site_language: en_US
    user_language: en_US
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 1
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /var/www/html
    wordpress_size: 39.45 MB (41362586 bytes)
    uploads_path: /var/www/html/wp-content/uploads
    uploads_size: 14.00 MB (14675072 bytes)
    themes_path: /var/www/html/wp-content/themes
    themes_size: 3.93 MB (4121481 bytes)
    plugins_path: /var/www/html/wp-content/plugins
    plugins_size: 11.53 MB (12088486 bytes)
    database_size: 2.42 MB (2539520 bytes)
    total_size: 71.32 MB (74787145 bytes)
    
    ### wp-active-theme ###
    
    name: Twenty Twenty (twentytwenty)
    version: 1.3
    author: the WordPress team
    author_website: https://www.ads-software.com/
    parent_theme: none
    theme_features: automatic-feed-links, custom-background, post-thumbnails, custom-logo, title-tag, html5, align-wide, responsive-embeds, customize-selective-refresh-widgets, editor-color-palette, editor-font-sizes, editor-styles, widgets, menus, editor-style
    theme_path: /var/www/html/wp-content/themes/twentytwenty
    
    ### wp-themes-inactive (2) ###
    
    Twenty Nineteen: version: 1.5, author: the WordPress team
    Twenty Seventeen: version: 2.3, author: the WordPress team
    
    ### wp-plugins-active (4) ###
    
    Akismet Anti-Spam: version: 4.1.5, author: Automattic (latest version: 4.1.6)
    Classic Editor: version: 1.5, author: WordPress Contributors
    Easy Table of Contents: version: 2.0.11, author: Steven A. Zahm
    Yoast SEO: version: 14.2, author: Team Yoast
    
    ### wp-plugins-inactive (1) ###
    
    Hello Dolly: version: 1.7.2, author: Matt Mullenweg
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1690
    imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 122 MB
    	imagick::RESOURCETYPE_DISK: 1073741824
    	imagick::RESOURCETYPE_FILE: 49152
    	imagick::RESOURCETYPE_MAP: 512 MB
    	imagick::RESOURCETYPE_MEMORY: 256 MB
    	imagick::RESOURCETYPE_THREAD: 8
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.27
    
    ### wp-server ###
    
    server_architecture: Linux 4.14.154-128.181.amzn2.x86_64 x86_64
    httpd_software: Apache/2.4.38 (Debian)
    php_version: 7.4.6 64bit
    php_sapi: apache2handler
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: -1
    upload_max_size: 2M
    php_post_max_size: 8M
    curl_version: 7.64.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: false
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.6.10
    client_version: mysqlnd 7.4.6
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/html/wp-content
    WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    

    Thank you for your prompt response.

    Plugin Support James Osborne

    (@jamesosborne)

    @webb32503 Thanks for the update. From checking your REST settings it looks like you may have different URLs listed in your WordPress general settings. Can you ensure both URLs reflect your current setup, pionex.com/blog? After doing so please inform me whether you can setup Site Kit successfully.

    Thread Starter webb32503

    (@webb32503)

    Hello @jamesosborne
    Currently, it looks like this

    So should I change them?

    Plugin Support James Osborne

    (@jamesosborne)

    @webb32503 Preferably both URLs should reflect your new setup, or one URL be based off the other URL (not a subdomain URL). When I check the admin URL with your new directory structure it redirects me to https://blog.pionex.com/wp-admin.

    What method did you use to move your blog from from a sub domain (blog.pionex.com) to it’s new location (pionex.com/blog)?

    Plugin Support James Osborne

    (@jamesosborne)

    @webb32503 As we didn’t receive a response I will mark this as resolved. Feel free to open a new support topic if you continue to encounter issues.

Viewing 6 replies - 1 through 6 (of 6 total)
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