Using MashShare plugin, the twitter shares are not being counted

  • Resolved shikshit

    (@shikshit)


    4 years, 9 months ago

    I am using this plugin and like it.
    However I am not able to get my twitter shares being counted. Though Facebook counts have no issue, I have put in the API key but still it didn’t work.
    I had this issue with my first post. And the problem persist with the second post as well.
    I would really appreciate any possible help in getting me out of this issue.
    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter shikshit

    (@shikshit)

    Dear Developers Mashshare plugin,
    Few weeks ago I asked for support regarding twitter share counts not working, but I haven’t got any reply so far.

    I settled with only FB shares, now even FB shares stop working. They are simply stuck.
    As I am not expert in handling these plugins. Kindly suggest some solutions.
    I will appreciate any positive response this time around.
    Thanks in advance,

    Hi,

    please check out this article:
    https://docs.mashshare.net/article/8-shares-are-not-updating-or-not-accurate

    Please let me know if it works.

    Cheers
    René

    Thread Starter shikshit

    (@shikshit)

    Hi Rene,
    Thanks a lot for your reply.
    Before I recieved your email, I did try to uninstall and reinstall the Mashshare plugin to see if it could work for me, but that made no difference.

    So, after having your message I tried the troubleshooting mode and purge all pages.
    That seems to have brought all the counts back.

    However, I tried to share a single post from different account to check it is counting but so far it has not counted the new share. I have no idea why its not counting the new shares. I will check it after 30 minutes as in Mashshare settings “Cashing expiration” is set as “30 minutes”. Just guessing.

    Thanks anyway for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
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