order failed notification for customer

  • Resolved adiboo67

    (@adiboo67)


    4 years, 9 months ago

    Hi
    i have a problem with woocommerce 4.2.0
    when a customer buy i product ( that was out of stock or low stock) he paid by credit card , he receive a first email pending order and another email order failed.
    Can someone tell me how to desactivate the order email failed for customer. thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @adiboo67!

    You can disable the “Failed order” notification from “WooCommerce > Settings > Emails” settings page, by clicking on the “Failed order” email, then disabling it within the settings for this email.

    I have to ask, however, how would the customer know the order has failed, without getting the notification? Is there a particular reason you want to disable this?

    Cheers!

    Thread Starter adiboo67

    (@adiboo67)

    hi thank for your reply
    on woocommerce>serttings>Emails i can only disable failed order email for admin,
    the problem is when i receive a new order with product out of stock , the customer receive when the paiement is ok a first email “order pending” then he receive a sencond email “Failed order”. that’s why i want to disable the email “Failed order” to the customer.
    thanks for helping

    Hi @adiboo67

    The order status should only change to Failed status when a payment fails. If you’re using the inventory options under WooCommerce > Settings > Products > Inventory, then the products shouldn’t be able to be ordered if they’re out of stock.

    Plugin Support fevered – a11n

    (@fevered)

    Hey there, since we haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘order failed notification for customer’ is closed to new replies.