Problem With Woocommerce PayPal Checkout Gateway Plugin

  • Resolved mc1969

    (@mc1969)


    4 years, 5 months ago

    I am having a problem with the Woocommerce PayPal Checkout Gateway plugin on a site I am building.

    I have opted not to show the PayPal button on either the product pages or the cart page, as I only want it to show at checkout.

    In the Regular Checkout Button Settings, I have kept the “Hide Funding Method” box blank, as I want to show the “Credit Or Debit Cards” Button at checkout.

    The buttons display correctly at checkout, but when I click on the “Credit Or Debit Card” button, I get the error message “Something went wrong. We’ll take you back to checkout so you can try again”.

    When I click on the “Try Again” button I now get the correct result, as it displays a popup that lets me enter my credit card details.

    My question is why is the error message being displayed, and how do I fix it?

    Strangely, the error only seems to happen on desktop, and not on mobile.

    If it is relevant, I have the latest version of WordPress installed, and my theme and all plugins (including Woocommerce) are all up to date.

    I have attached a link to a typical product page on the site, and I would be grateful for any suggestions.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    That’s a great summarization of the behavior you’re seeing on your store. However, PayPal Checkout is not a built-in feature that comes with WooCommerce.

    Please post this query in the PayPal Checkout forums : https://www.ads-software.com/support/plugin/woocommerce-gateway-paypal-express-checkout/

    While cross-posting this query there, please also include your System Status Report:

    • You can find it via WooCommerce > Status.
    • Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions specific to WooCommerce core features.

Viewing 1 replies (of 1 total)
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