iDeal integration sending incorrect business information

  • Resolved akdwivedi

    (@akdwivedi)


    4 years, 8 months ago

    I have integrated Stripe payment to WooCommerce and everything works well.
    However I do have an issue with iDeal payment. The business information and the payment description is not picked up as per the account information I have listed on Stripe. When I contacted the Stripe team, they gave me the following message:

    It looks like you’re using a third-party platform to create your charges for you, and they are sending information in the “statement descriptor” parameter when creating your payments.

    In this case, they passed “calculated_statement_descriptor”: null and “statement_descriptor”: null.

    When someone does this, it overrides whatever default statement descriptor that you have set in your account settings. Unfortunately, there is no way to change this on your end, since the change requires that different information be sent from your platform to us when the charge is created.

    In order to have this changed, you’ll need to reach out to them directly to ask whether they can change the statement descriptor they send, or disable that feature entirely, so your default statement descriptor will be sent to your customers’ banks when your charges are created.

    Please help. I am not sure which settings to change at WooCommerce end in plugin.

    The page I need help with: [log in to see the link]

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