• Resolved manyasurvey

    (@manyasurvey)


    Hello when i am trying to restore my website following errors are showing

    Error: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /home/goldsymo/public_html/wp-content/updraft/plugins-old

    please note

    1=plugins-old folder has been deleted many times and it has been removed even from the c-panel,ownership and permission is also intact,still i am not able to restore.

    https://pastebin.com/G6rwg6Pw

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter manyasurvey

    (@manyasurvey)

    Warnings:

    This database backup has the following WordPress tables excluded: wpstg0_actionscheduler_actions, wpstg0_actionscheduler_claims, wpstg0_actionscheduler_groups, wpstg0_actionscheduler_logs, wpstg0_alm, wpstg0_b2s_posts, wpstg0_b2s_posts_drafts, wpstg0_b2s_posts_favorites, wpstg0_b2s_posts_network_details, wpstg0_b2s_posts_sched_details, wpstg0_b2s_user, wpstg0_b2s_user_contact, wpstg0_b2s_user_network_settings, wpstg0_blc_filters, wpstg0_blc_instances, wpstg0_blc_links, wpstg0_blc_synch, wpstg0_brizy_logs, wpstg0_bwg_album, wpstg0_bwg_album_gallery, wpstg0_bwg_file_paths, wpstg0_bwg_gallery, wpstg0_bwg_image, wpstg0_bwg_image_comment, wpstg0_bwg_image_rate, wpstg0_bwg_image_tag, wpstg0_bwg_shortcode, wpstg0_bwg_theme, wpstg0_cd_customizations, wpstg0_commentmeta, wpstg0_comments, wpstg0_defender_lockout, wpstg0_defender_lockout_log, wpstg0_duplicator_packages, wpstg0_ewwwio_images, wpstg0_ewwwio_queue, wpstg0_frmt_form_entry, wpstg0_frmt_form_entry_meta, wpstg0_frmt_form_views, wpstg0_hustle_entries, wpstg0_hustle_entries_meta, wpstg0_hustle_modules, wpstg0_hustle_modules_meta, wpstg0_hustle_tracking, wpstg0_ihc_cheat_off, wpstg0_ihc_coupons, wpstg0_ihc_dashboard_notifications, wpstg0_ihc_debug_payments, wpstg0_ihc_download_monitor_limit, wpstg0_ihc_gift_templates, wpstg0_ihc_invitation_codes, wpstg0_ihc_notifications, wpstg0_ihc_orders, wpstg0_ihc_orders_meta, wpstg0_ihc_reason_for_cancel_delete_levels, wpstg0_ihc_security_login, wpstg0_ihc_taxes, wpstg0_ihc_user_levels, wpstg0_ihc_user_logs, wpstg0_ihc_user_sites, wpstg0_ihc_woo_product_level_relations, wpstg0_ihc_woo_products, wpstg0_imagify_files, wpstg0_imagify_folders, wpstg0_indeed_members_payments, wpstg0_links, wpstg0_maxbuttons_collections, wpstg0_maxbuttons_collections_trans, wpstg0_maxbuttonsv3, wpstg0_newsletter, wpstg0_newsletter_emails, wpstg0_newsletter_sent, wpstg0_newsletter_stats, wpstg0_newsletter_user_logs, wpstg0_nextend2_image_storage, wpstg0_nextend2_section_storage, wpstg0_nextend2_smartslider3_generators, wpstg0_nextend2_smartslider3_sliders, wpstg0_nextend2_smartslider3_sliders_xref, wpstg0_nextend2_smartslider3_slides, wpstg0_nf3_action_meta, wpstg0_nf3_actions, wpstg0_nf3_chunks, wpstg0_nf3_field_meta, wpstg0_nf3_fields, wpstg0_nf3_form_meta, wpstg0_nf3_forms, wpstg0_nf3_object_meta, wpstg0_nf3_objects, wpstg0_nf3_relationships, wpstg0_nf3_upgrades, wpstg0_ninja_table_items, wpstg0_options, wpstg0_pmpro_membership_levelmeta, wpstg0_pms_member_subscriptionmeta, wpstg0_pms_paymentmeta, wpstg0_postmeta, wpstg0_posts, wpstg0_pts_tables, wpstg0_revslider_css, wpstg0_revslider_layer_animations, wpstg0_revslider_navigations, wpstg0_revslider_sliders, wpstg0_revslider_slides, wpstg0_revslider_static_slides, wpstg0_smush_dir_images, wpstg0_supsystic_tbl_columns, wpstg0_supsystic_tbl_diagrams, wpstg0_supsystic_tbl_rows, wpstg0_supsystic_tbl_tables, wpstg0_swpm_members_tbl, wpstg0_swpm_membership_meta_tbl, wpstg0_swpm_membership_tbl, wpstg0_swpm_payments_tbl, wpstg0_term_relationships, wpstg0_term_taxonomy, wpstg0_termmeta, wpstg0_terms, wpstg0_tm_taskmeta, wpstg0_tm_tasks, wpstg0_usermeta, wpstg0_users, wpstg0_w3tc_cdn_pathmap, wpstg0_w3tc_cdn_queue, wpstg0_wc_admin_note_actions, wpstg0_wc_admin_notes, wpstg0_wc_category_lookup, wpstg0_wc_customer_lookup, wpstg0_wc_download_log, wpstg0_wc_order_coupon_lookup, wpstg0_wc_order_product_lookup, wpstg0_wc_order_stats, wpstg0_wc_order_tax_lookup, wpstg0_wc_product_meta_lookup, wpstg0_wc_tax_rate_classes, wpstg0_wc_webhooks, wpstg0_woocommerce_api_keys, wpstg0_woocommerce_attribute_taxonomies, wpstg0_woocommerce_downloadable_product_permissions, wpstg0_woocommerce_log, wpstg0_woocommerce_order_itemmeta, wpstg0_woocommerce_order_items, wpstg0_woocommerce_payment_tokenmeta, wpstg0_woocommerce_payment_tokens, wpstg0_woocommerce_sessions, wpstg0_woocommerce_shipping_zone_locations, wpstg0_woocommerce_shipping_zone_methods, wpstg0_woocommerce_shipping_zones, wpstg0_woocommerce_tax_rate_locations, wpstg0_woocommerce_tax_rates, wpstg0_wpdatacharts, wpstg0_wpdatatables, wpstg0_wpdatatables_columns, wpstg0_wpfb_gettwitter_forms, wpstg0_wpfb_post_templates, wpstg0_wpfb_reviews, wpstg0_wpfm_backup, wpstg0_wpforms_tasks_meta, wpstg0_wpgmza, wpstg0_wpgmza_categories, wpstg0_wpgmza_category_maps, wpstg0_wpgmza_circles, wpstg0_wpgmza_maps, wpstg0_wpgmza_polygon, wpstg0_wpgmza_polylines, wpstg0_wpgmza_rectangles, wpstg0_yoast_seo_links, wpstg0_yoast_seo_meta

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    The problem is a little bit weird.

    Can you try to restore the plugins component first and see if you still get the same issue? As an alternative, you can restore the plugins.zip manually via FTP or cPanel. Just upload in the “wp-content/” then you can restore the rest of the components (database, themes, uploads and others) using UpdraftPlus.

    Let me know if that works.

    Best Wishes,
    Bryle

    Thread Starter manyasurvey

    (@manyasurvey)

    Error: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /home/goldsymo/public_html/wp-content/updraft/plugins-old

    Tried to restore the plugins component first,Have already deleted the plugin old directories numerous times as well as from the c-panel

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi @manyasurvey

    Tested on my end but I could not replicate the same issue. Do you have caching plugin installed? If so, then that could be causing the issue.

    As an alternative, please just manually restore the plugins component.

    Best Wishes,
    Bryle

    Thread Starter manyasurvey

    (@manyasurvey)

    I have done nearly everything you said without any luck,i have even made a new backup and tried to restore again this error-Error: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /home/goldsymo/public_html/wp-content/updraft/plugins-old

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi @manyasurvey

    Did you still include the “plugins” in the restore? You should no longer be receiving that error message if it is excluded from the restoration.

    Alternatively, you can restore everything manually. We have a guide here – https://updraftplus.com/faqs/i-want-to-restore-but-have-either-cannot-or-have-failed-to-do-so-from-the-wp-admin-console/

    Regards,
    Bryle

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Back up problem persist’ is closed to new replies.