Header/banner problems

Hi @lauradare.

Can you please provide your website URL to inspect the issue?

On a side note, you can also contact our expert support team here.

HI,

sure, here the link
https://www.theperfectkitchen.it/

Hi @lauradare,

Thank you for the link. There is an option for Static Image/Video where either image or video will display. When you switch to Slider, then your latest posts will display as shown in the banner.

If you are still facing the issue, please contact our expert team here.

The problem is that if I select Slider or Video, I don’t know if you can see it now, but it’s like the banner selection has been disabled.

https://www.theperfectkitchen.it/

Hi @lauradare,

We not sure whether you have published any posts or not. If you haven’t published any posts, the slider won’t show.

Please publish some posts to show.

Got it and solved the slider issue! I had the articles set as private, that’s why I could see them.

The issue is only about the video now. When I select the .mp4 file (5 mb) the video doesn’t display. Any thoughts about this?

Hi @lauradare,

We checked on our end and the video functionality worked. Not sure what might be the issue on your end.

Instead of uploading the video directly on your hosting, it is recommended to upload your video on YouTube or any other streaming service and then add the link there. It helps to load the video smoothly.

As stated earlier, please reach out to our expert support team for quick assistance. They will inspect the issue in detail and provide you with a solution.