Imported products are not visible unless manually updated

  • Resolved alperinbiri

    (@alperinbiri)


    4 years, 8 months ago

    When I import variable products using the built-in importer, they become visible to admin, but the public cannot see them (stock/price etc. are all entered). When I go and open a product from the back-office, and simply save it (update) without touching anything else, it starts showing for the public. So I’m a bit puzzled.

    I cleared all cache and disabled the caching plugin completely, but that made no difference.. Both WP and WC are the latest versions.

    Any ideas at all? Thanks!

    Additional info.. What I noticed is if I search for a product in incognito mode to simulate a new visitor, it shows under search box (the theme I use has a preview function). If I click on that image, I can access the product. If I press enter instead of clicking product image, it takes me to search results and says nothing found. I tried this with SKU and also product name, both show product thumb as a preview but nothing in the search results. Also, if I go to the product category, the newly imported products are NOT visible there.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please share a copy of your status report as found under **WooCommerce > Status** as well as a name of a product that should be visible on the front-end but isn’t.

    Thanks!

    Thread Starter alperinbiri

    (@alperinbiri)

    Hi @riaanknoetze,

    Thanks for your quick response. Please see the full report here: https://pastebin.com/8TPQcF9x

    Please search for B302test on the search bar – you will be able to click on the preview but search results do not show the product.

    Thanks!

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @alperinbiri Were you able to get this issue resolved, or is it still happening? I do see this thread is a little old, so I want to check before attempting to further troubleshoot.

    I do know that there are certain processes that are kicked off during the import process that correctly classify products and/or their variations, and if WP Cron or Action Scheduler are not running correctly, these processes will not do their job.

    Thread Starter alperinbiri

    (@alperinbiri)

    Hi @jessepearson Unfortunately the issue is not resolved. The only workaround is to save each imported product manually, at which point they all become visible.

    Do you have any suggestions that I can try?

    Thank you

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @alperinbiri What happens if you do the import with only WooCommerce active, do the products get imported and show as visible then? If so, it could be a conflict with another plugin installed.

    Are you able to share a sample of a csv you are using to import the products? Please keep in mind anything shared here is public.

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, a new thread can be opened.

Viewing 6 replies - 1 through 6 (of 6 total)
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