can’t create a group

Hey wiebke,

sorry for the late reply.

1. I just tried this in the latest version and it worked on our testing setups. Do you get any javascript errors or something similar?

2. You are right, this is just the name of the learning structure. What happened here I think is that the localization uses the same translation for both strings. We’ll clear that up in the next release.

[ Signature deleted ]

• This reply was modified 4 years, 5 months ago by Jan Dembowski.

Hey CLUEVO team,

I first tested it with debugging switched on in the config.php, that didn’t change anything. This is what the web developer console tells me in Firefox:

This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. admin.php
JQMIGRATE: Migrate is installed with logging active, version 1.4.1 jquery-migrate.js:23:17
Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. jquery.js:3:25903
unreachable code after return statement
2 user.admin.js:643:6

And in Safari I get these errors in the Java script console:

[Log] JQMIGRATE: Migrate is installed with logging active, version 1.4.1 (jquery-migrate.js, line 23)
[Log] Sending latency from page_performance – "1.44" – "myURL/wp-admin/admin.php" (page_performance.js, line 38)
[Error] Failed to load resource: the server responded with a status of 404 () (admin.css.map, line 0)
[Error] Failed to load resource: the server responded with a status of 404 () (toastr.js.map, line 0)
[Error] Failed to load resource: the server responded with a status of 404 () (admin-overrides.css.map, line 0) 

The file toastr.js.map is from another plugin which I deactivated. That didn’t help. The other two files are from Cluevo and they do exist.Thus I don’t know why they are reported missing.

I hope that does give you some information. I am no developer, thus please let me know if I sent you the wrong information.

• This reply was modified 4 years, 5 months ago by wiebke.wetzel.

@cluevo I have archived your reply.

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

@jdembowski: hm okay, sorry, did not notice. We’ll be better about this in the future!

@wiebkewetzel: From the error log it looks like none of the messages are relevant to the issue you are describing. Another thing you can try: In your browser’s development tools there are should be a network tab that shows you what ressources the site is requesting. When you open this up and try to create a group an entry should appear with the server’s response. Can you check what kind of response it returns?

[ Signature deleted ]

• This reply was modified 4 years, 5 months ago by Jan Dembowski.
• This reply was modified 4 years, 5 months ago by Jan Dembowski.

Hello Cluevo,

I will try to do some of the steps suggested by the moderator. I am no developer, so I don’t know if I will be successful.

I will come back to this forum once I have some more information for you.

Best regards,
Wiebke

I’m closing this for now, feel free to open another issue if further problems arise.