order statu

  • Resolved marinetralala94

    (@marinetralala94)


    4 years, 8 months ago

    Hi,
    I will set up online payment on the marketplace.
    I was wondering how the order statu are working for the client.
    When a client order on the website, and pay: does the vendor has to approve the order in order to validate or it is directly validate and payment done ?

    How about if client cancel an order, will he be refund automatically ?

    Thanks

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  • Hello @marinetralala94,

    The order status depends on the payment gateway. If you are using a gateway like PayPal or stripe then order status would be changed automatically. Vendor needs manual approving only when you are using offline gateway like Bank transfer/COD ??

    Also, a refund won’t be automatic with PayPal or another gateway. Only Dokan Stripe Connect. (non-3D version) will allow an automatic refund.

    Thanks!

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