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Resolved alexanderverheijden
(@alexanderverheijden)

4 years, 8 months ago

Hello,

I recently moved my site to a new domain and got everything to work as far as creating backups with the database and files. Problem I get is the download option after creating a backup gives an admin-ajax.php error.

“Deze site is niet bereikbaar https://bouw.grootformaatscanner.nl/wp-admin/admin-ajax.php?action=download_backup_by_name&name=backup_bouw.grootformaatscanner.nl-2020-06-26_08-38-sql-87ed4.tar werkt even niet, of de pagina kan verhuisd zijn naar een nieuw webadres.
ERR_INVALID_RESPONSE”

I tried a smaller backup with only the database and that download worked. So i think it has got something to do with file size?? ( small backup 40 mb, larger backup 480 mb)

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support jimiero
(@jimiero)

4 years, 8 months ago

Hello,

I’d suggest you to check your server error logs and see if there’s something recorded in there when you try to download a big backup.

Thread Starter alexanderverheijden
(@alexanderverheijden)

4 years, 8 months ago

Hello,

So I don’t have to enable wordpress logging and look for it there?
I send a support request to our hosting provider for the server logs. When I get them I will report back.

Thread Starter alexanderverheijden
(@alexanderverheijden)

4 years, 8 months ago

Hello,

The error logs don’t show anything. Got the remarks from my hosting provider to set php to 7.3.
Here are the error lines from xcloder log.

[2020-07-02 06:56:49] php_system.ERROR: E_ERROR: array ( ‘type’ => 1, ‘message’ => ‘Allowed memory size of 134217728 bytes exhausted (tried to allocate 48238592 bytes)’, ‘file’ => ‘/www/htdocs/grootfor/bouw/wp-content/plugins/xcloner-backup-and-restore/vendor/watchfulli/xcloner-core/src/Xcloner_Api.php’, ‘line’ => 1411, ) [] []
[2020-07-02 06:56:50] php_system.ERROR: E_ERROR: array ( ‘type’ => 1, ‘message’ => ‘Allowed memory size of 134217728 bytes exhausted (tried to allocate 115347456 bytes)’, ‘file’ => ‘/www/htdocs/grootfor/bouw/wp-content/plugins/xcloner-backup-and-restore/vendor/watchfulli/xcloner-core/src/Xcloner_Api.php’, ‘line’ => 1411, ) [] []

Plugin Support jimiero
(@jimiero)

4 years, 8 months ago

Hello,

Seems issue is caused by lack of memory, try increasing your PHP memory_limit to a higher value and see how it goes.

Viewing 4 replies - 1 through 4 (of 4 total)

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