input (radio) field displaying as type=”hidden” on Mac/Safari

  • Resolved montey11

    (@montey11)


    4 years, 4 months ago

    Hi,

    I’m using woocommerce and on the shipping options on checkout for some reason the input type=”radio” is changing to type=”hidden” on Mac/iphones/Safari. This means it isn’t showing and a shipping option cannot be selected. This is obviously stopping people being able to make an order on my website so quite urgent.

    Please help, thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @montey11,

    At checkout, once the postcode has been entered the system should run a check and see what shipping options are available for that postcode. On Safari, that is not happening. Most likely that’s coming from a code conflict with the theme or another plugin.

    There is a helpful plugin called [Health Check](https://www.ads-software.com/plugins/health-check/) that adds a “troubleshooting” mode that lets you disable plugins and switch themes, but not affect the site for users. I would suggest installing that plugin and using its troubleshooting mode (Tools > Health Check > Troubleshooting) to try this with only WooCommerce and the Twenty Twenty theme active.

    If this works in Safari then, we’ll know it’s a code conflict. You can then start enabling plugins one by one and the theme. Test as you go. The last one activated before this stops working is likely the source of the trouble.

    Let us know what you find out.

    Cheers

    Thread Starter montey11

    (@montey11)

    Hi,

    I figured out the issue. I had a custom shipping class and didn’t set the flat rate cost to 0 so it wasn’t showing the input field.

    thanks for your help.

    Nice find @montey11 ??

Viewing 3 replies - 1 through 3 (of 3 total)
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