can’t create new pixel

  • Resolved soulipsyz

    (@soulipsyz)


    4 years, 5 months ago

    This is hell on earth trying to connect a pixel to my new website. I get this error:

    “A pixel is already installed on this site. If you continue, you will replace the existing pixel with ********* pixel.”

    However, I can’t make a new pixel? I don’t see my ad account listed in the option, only my other sites? What cna I do?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey @soulipsyz ,

    Thank you for reaching out to us and for your patience during the weekend for our response! I’m really sorry to hear that our plugin is causing you this issue. I’ll be happy to help troubleshoot this!

    I’m going to need a bit more information on this one in order to help troubleshoot further! For instance, you’ve mentioned that you don’t see your ad account listed in the option. Would it be possible to share a screenshot of the error message with me in order to further investigate?

    Also, are you using another Facebook Pixel plugin in your new site? If so, could you deactivate it for a bit and let me know if that allows you to proceed?

    Looking forward to your response.

    Best regards,

    Pit
    SkyVerge

    Hey @soulipsyz,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 2 replies - 1 through 2 (of 2 total)
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