wp-includes missing

Hi @tom2708
maybe you set exclude wp-includes folder from being backed up, please check in your job -> Files tab.
I hope that help ^^

No, it is the default configuration. Please have a look: https://www.file-upload.net/download-14177502/backwpup-error.png.html

@tom2708
did you download the backup file and extract it? just to make sure the wp-includes is there.
Also, please help me just to run the job again then check the backup file.
TY!

I’m having this problem too. I back up weekly, and having been using the same backup job for months (maybe years) without changes. As of the 7/16/20 backup, wp-includes was included in the file. As of 7/23/20, it was not.

I tried downloading the 7/23/20 backup file via FTP to a different folder, and wp-includes was in that copy (viewing both files in 7zip). Double-checked file names were the same – yes. But file sizes were different. The file downloaded via the WP Dashboard BackWPup interface was 2,096,241kb, while the copy of the same file that I downloaded to my desktop via FTP was 2,107,662kb.

So it seems like somehow, within the past week, the BackWPup interface has started to strip wp-includes out of the file during the download process.

@tom2708

since we haven’t heard back from you, I’m going to mark it as resolved.
If you’re still having problems, feel free to let us know ??

Hello @syzygist
could you please try to extract the file and see in case if the wp-include missing?
Thank you so much!

On one site, I am still unable to use the BackWPup download interface within the WordPress dashboard. For example, the size of 7/30/20 in the backup file list showed as consistent with the size of previous backups. However, when I downloaded it, it contained only the database. I tried downloading it a second time, and it did not include wp-includes. I finally had to download it via FTP to get the entire file.

Hello @syzygist
could you please give me the server info? (BackWPUp -> Settings -> Information)
Thank you so much!

WordPress-Version: 5.4.2
BackWPup-Version: 3.7.1
PHP-Version: 7.3.8 (64bit)
MySQL-Version: 5.6.45
cURL-Version: 7.65.3
cURL-SSL-Version: OpenSSL/1.0.2s
WP-Cron-URL: https:/****/wp-cron.php
Server-Selbstverbindung: Response-Test OK.
Document root: /usr/local/www/apache24/noexec/*********
Temp-Verzeichnis: /usr/local/www/apache24/noexec/*********/wp-content/uploads/backwpup-57b002-temp/
Protokoll-Verzeichnis: /usr/local/www/apache24/noexec/*********/wp-content/uploads/backwpup-57b002-logs/
Server: Apache/2.4.41 (FreeBSD) OpenSSL/1.0.2s mod_fcgid/2.3.9
Betriebssystem: FreeBSD
PHP-SAPI: cgi-fcgi
Aktueller PHP-User: kbrand
Maximale Skript-Laufzeit: 300 Sekunden
BackWPup Maximale Script-Ausführungszeit: 30 Sekunden
Alternative WP Cron: Aus
WP Cron abgeschaltet: Aus
Verzeichnis-Rechte: 493
Server-Zeit: 13:9
Zeit der Website: 15:09
Zeitzone der Website:
Zeitverschiebung der Website: 2 Stunden
Sprache der Website: de-DE
Zeichensatz des MySQL-Clients: utf8mb4
PHP-Memory-Limit: 256M
WordPress-Memory-Limit: 40M
Maximales WordPress-Memory-Limit: 256M
Benutzter Speicher: 6,00 MB
Geladene PHP-Erweiterungen:: Core, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

@tom2708
do you still got the wp-includes file missing issue? Did you try extract the backup file?

Are you able to download the backup file normally?
Thank you!

@syzygist
Please help me try with this path: https://gist.github.com/cuongdcdev/1f1f67e3c65590b92153bf3ad78e3537
Replace it with the one in backwpup/inc/class-destination-downloader.php
Thank you!

just to be sure, that I do the right thing: I should take the file from github and place it via FTP at backwpup/inc/class-destination-downloader.php

I replaced backwpup/inc/class-destination-downloader.php with the version on github, and downloaded two copies of a backup file from early this morning, one via FTP, and the other via the interface in WordPress, to two different locations. The copy of the file that I downloaded through WordPress had a smaller file size, and did not include wp-includes.

Note that this backup file was run BEFORE I switched out the new version of backwpup/inc/class-destination-downloader.php. Since the problem appears to be in the preparation of the file for download rather than in the creation of the backup file, I thought this wouldn’t matter, right? The copy of the backup file that I downloaded via FTP does appear to be complete. It includes wp-includes, and the file size matches the file size that appears in Backup list in the plugin interface.

In one case, the entire wp-includes folder mysteriously DISAPPEARED from the current installation!

No explanation for HOW that suddenly happened can be found.

To save time, we just did a completely, new installation from scratch and imported a backup of the site — and changed passwords, of course.