Reply to email field not setting correctly

  • Resolved maxinerappleby

    (@maxinerappleby)


    4 years, 4 months ago

    In the email section that sends to the form owner I have it set to reply-to the email on the form,however, when the email is delivered to the form owner it has the form owner’s email address in the replyto field. This was working prior to the last update.

    I double checked the tags and they are correct.

    E-Mail: {field:email_1594496618801}

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Justin McElhaney

    (@jmcelhaney)

    I am sorry that you are having this issue. Ninja Forms passes the email data as entered into the email action to your local WordPress -> PHP installation, via the wp_mail function. Your server then looks at the settings it has for email and sends out the email. This step is usually managed by your webhost or a SMTP plugin. Once the email is handed over to wp_mail, Ninja Forms has no more control over its deliverability.
    You can use a plugin such as WP Mail Logging (https://www.ads-software.com/plugins/wp-mail-logging) to see what data is being sent out through wp_mail and confirm that Ninja Forms is sending the reply-to address as specified.

    Thread Starter maxinerappleby

    (@maxinerappleby)

    Maybe I am not being clear.

    In the configurations for the form I can specify the return-to email address when the form is delivered from the server to the form owner. I generally specify it to be the person filling out the request so when the form owner receives the message they can simply reply. This was working fine up until the last update. Now, even though the form syntax is selected as the person filling out the form, it is disregarded when the email is delivered to the form owner. What am I doing wrong? Again, it was working fine. Now when they reply it goes to the server owner instead of the person requesting the information.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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