Fatal error on settings page after updating to 2.0.2.

  • Resolved Rob Migchels

    (@dhrrob)


    4 years, 4 months ago

    Hey there,

    After updating from v1.6.2 to v2.0.2 I’m getting a critical error when accessing https://example.com/wp-admin/options-general.php?page=redis-cache, see below. I’ve also added a Site health report.

    [14-Jul-2020 07:59:38 UTC] RedisException: Connection refused in /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php:566
Stack trace:
#0 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(566): Redis->connect('127.0.0.1', '7009', 1, '', NULL, 1)
#1 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(411): WP_Object_Cache->connectUsingPhpRedis(Array)
#2 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(162): WP_Object_Cache->__construct(true)
#3 /home/a100546/domains/example.com/public_html/helpdesk/wp-includes/load.php(580): wp_cache_init()
#4 /home/a100546/domains/example.com/public_html/helpdesk/wp-settings.php(133): wp_start_object_cache()
#5 /home/a100546/domains/example.com/public_html/helpdesk/wp-config.php(80): require_once('/home/a100546/d...')
#6 /home/a100546/domains/example.com/public_html/helpdesk/wp-load.php(37): require_once('/home/a100546/d...')
#7 /home/a100546/domains/example.com/public_html/helpdesk/wp-admin/admin.php(34): require_once('/home/a100546/d...')
#8 /home/a100546/domains/example.com/public_html/helpdesk/wp-admin/options-general.php(10): require_once('/home/a100546/d...')
#9 {main}
[14-Jul-2020 07:59:38 UTC] RedisException: Connection refused in /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php:566
Stack trace:
#0 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(566): Redis->connect('127.0.0.1', '7009', 1, '', NULL, 1)
#1 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(411): WP_Object_Cache->connectUsingPhpRedis(Array)
#2 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(162): WP_Object_Cache->__construct(true)
#3 /home/a100546/domains/example.com/public_html/helpdesk/wp-includes/load.php(580): wp_cache_init()
#4 /home/a100546/domains/example.com/public_html/helpdesk/wp-settings.php(133): wp_start_object_cache()
#5 /home/a100546/domains/example.com/public_html/helpdesk/wp-config.php(80): require_once('/home/a100546/d...')
#6 /home/a100546/domains/example.com/public_html/helpdesk/wp-load.php(37): require_once('/home/a100546/d...')
#7 /home/a100546/domains/example.com/public_html/helpdesk/wp-cron.php(44): require_once('/home/a100546/d...')
#8 {main}
[14-Jul-2020 07:59:40 UTC] PHP Fatal error:  Uncaught RedisException: Redis server went away in /home/a100546/domains/example.com/public_html/helpdesk/wp-content/plugins/redis-cache/includes/class-plugin.php:236
Stack trace:
#0 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/plugins/redis-cache/includes/class-plugin.php(236): Redis->zRangeByScore('hd:redis-cache:...', 1594711780, 1594713520, Array)
#1 /home/a100546/domains/example.com/public_html/helpdesk/wp-includes/class-wp-hook.php(287): Rhubarb\RedisCache\Plugin->enqueue_redis_metrics('settings_page_r...')
#2 /home/a100546/domains/example.com/public_html/helpdesk/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /home/a100546/domains/example.com/public_html/helpdesk/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#4 /home/a100546/domains/example.com/public_html/helpdesk/wp-admin/admin-header.php(104): do_action('admin_enqueue_s...', 'settings_page_r...')
#5 /home/a100546/domains/example.com/public_html/helpdesk/wp-admin/admin.php(234): require_once('/home/a in /home/a100546/domains/example.com/public_html/helpdesk/wp-content/plugins/redis-cache/includes/class-plugin.php on line 236
[14-Jul-2020 07:59:40 UTC] RedisException: Connection refused in /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php:566
Stack trace:
#0 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(566): Redis->connect('127.0.0.1', '7009', 1, '', NULL, 1)
#1 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(411): WP_Object_Cache->connectUsingPhpRedis(Array)
#2 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(162): WP_Object_Cache->__construct(true)
#3 /home/a100546/domains/example.com/public_html/helpdesk/wp-includes/load.php(580): wp_cache_init()
#4 /home/a100546/domains/example.com/public_html/helpdesk/wp-settings.php(133): wp_start_object_cache()
#5 /home/a100546/domains/example.com/public_html/helpdesk/wp-config.php(80): require_once('/home/a100546/d...')
#6 /home/a100546/domains/example.com/public_html/helpdesk/wp-load.php(37): require_once('/home/a100546/d...')
#7 /home/a100546/domains/example.com/public_html/helpdesk/wp-blog-header.php(13): require_once('/home/a100546/d...')
#8 /home/a100546/domains/example.com/public_html/helpdesk/index.php(17): require('/home/a100546/d...')
#9 {main}
[14-Jul-2020 07:59:40 UTC] RedisException: Connection refused in /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php:566
Stack trace:
#0 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(566): Redis->connect('127.0.0.1', '7009', 1, '', NULL, 1)
#1 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(411): WP_Object_Cache->connectUsingPhpRedis(Array)
#2 /home/a100546/domains/example.com/public_html/helpdesk/wp-content/object-cache.php(162): WP_Object_Cache->__construct(true)
#3 /home/a100546/domains/example.com/public_html/helpdesk/wp-includes/load.php(580): wp_cache_init()
#4 /home/a100546/domains/example.com/public_html/helpdesk/wp-settings.php(133): wp_start_object_cache()
#5 /home/a100546/domains/example.com/public_html/helpdesk/wp-config.php(80): require_once('/home/a100546/d...')
#6 /home/a100546/domains/example.com/public_html/helpdesk/wp-load.php(37): require_once('/home/a100546/d...')
#7 /home/a100546/domains/example.com/public_html/helpdesk/wp-cron.php(44): require_once('/home/a100546/d...')
#8 {main}
    
### wp-core ###

version: 5.4.2
site_language: nl_NL
user_language: en_US
timezone: +00:00
permalink: /%category%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/a100546/domains/example.com/public_html/helpdesk
wordpress_size: loading...
uploads_path: /home/a100546/domains/example.com/public_html/helpdesk/wp-content/uploads
uploads_size: loading...
themes_path: /home/a100546/domains/example.com/public_html/helpdesk/wp-content/themes
themes_size: loading...
plugins_path: /home/a100546/domains/example.com/public_html/helpdesk/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (1) ###

object-cache.php: true

### wp-active-theme ###

name: example. Helpdesk (example-helpdesk)
version: 0.1.1
author: example.
author_website: https://example.com
parent_theme: GeneratePress (generatepress)
theme_features: automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, custom-logo, menus, editor-style, widgets
theme_path: /home/a100546/domains/example.com/public_html/helpdesk/wp-content/themes/example-helpdesk

### wp-parent-theme ###

name: GeneratePress (generatepress)
version: 2.4.2
author: Tom Usborne
author_website: https://tomusborne.com
theme_path: /home/a100546/domains/example.com/public_html/helpdesk/wp-content/themes/generatepress

### wp-themes-inactive (1) ###

Twenty Twenty: version: 1.4, author: the WordPress team

### wp-mu-plugins (1) ###

ManageWP - Worker Loader: author: GoDaddy, version: (undefined)

### wp-plugins-active (12) ###

example Worker: version: 1.2.0, author: Studio example
Easy Table of Contents: version: 2.0.11, author: Steven A. Zahm
External Links: version: 6.8.1, author: Denis de Bernardy & Mike Koepke
GP Premium: version: 1.10.0, author: Tom Usborne
Imsanity: version: 2.6.0, author: Exactly WWW
Koko Analytics: version: 1.0.15, author: ibericode
Lightbox with PhotoSwipe: version: 3.0.5, author: Arno Welzel
ManageWP - Worker: version: 4.9.7, author: GoDaddy
Members: version: 3.0.10, author: MemberPress
Redis Object Cache: version: 2.0.2, author: Till Krüss
Relevanssi: version: 4.7.2.1, author: Mikko Saari
Was This Article Helpful?: version: 1.0.2, author: WaspThemes

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-05-12 https://imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 57 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 491512
	imagick::RESOURCETYPE_MAP: 57 GB
	imagick::RESOURCETYPE_MEMORY: 29 GB
	imagick::RESOURCETYPE_THREAD: 1
gd_version: 2.2.5
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.32.el7.x86_64 x86_64
httpd_software: Apache/2
php_version: 7.4.7 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 90
memory_limit: 2048M
max_input_time: -1
upload_max_size: 16M
php_post_max_size: 64M
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 10.1.45-MariaDB
client_version: mysqlnd 7.4.7

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/a100546/domains/example.com/public_html/helpdesk/wp-content
WP_PLUGIN_DIR: /home/a100546/domains/example.com/public_html/helpdesk/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: true
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Rob,

    thanks for posting this error.
    Please try to follow the instructions given here disabling the metrics collection: https://www.ads-software.com/support/topic/fatal-error-with-2-0-2-2/

    As I said in the linked thread: The error will be resolved in 2.0.3 – in the mean time please add the constant mentioned.

    kind regards
    Naxvog

    Plugin Author Till Krüss

    (@tillkruess)

    Hi @dhrrob,

    Your logs indicate two errors.

    1) PHP Fatal error: Uncaught RedisException: Redis server went away

    This will be fixed in v2.0.3 later today. In the meantime, you can add this to your config to avoid the error:

    
define( 'WP_REDIS_DISABLE_METRICS', true );

    2) RedisException: Connection refused

    This indicates that either your configuration is not correct, or (more likely) that your Redis server is down or not accepting new connections.

    Would you mind posting your “Diagnostics” from “Settings -> Redis”?

    Plugin Author Till Krüss

    (@tillkruess)

    I’ll close this for now. Please let me know if the issue persists.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Fatal error on settings page after updating to 2.0.2.’ is closed to new replies.