Pixel Missing Parameter in DPA Events

Hi @dapower,

Thanks for reaching out. Happy to help you with this!

For sure, our next plugin update will be addressing quite a number of issues including more reliable syncing and pixel events tracking. We at SkyVerge recently took over the development of this plugin and have been hard at work making improvements for a larger upcoming release!

That being said, I’d like to see what we can do for you now to try to address this. ??

Would you tell me a little bit more about how you have set this up? Did you use our plugin’s setup wizard to create your pixel and/or catalog?

Thanks!

Marcus
SkyVerge

Hi Marcus, thanks for getting back to me.

Great the plugin will have large improvements!

Of course that would be nice to get it fixed asap.

I already created the Facebook pixel from my personal advertising account a few years ago. So during the configuration I had the choice to connect with that already existing pixel. The catalog has been created during the wizard.

Any suggestions? Do I have to create a pixel via FB business manager?

Best,
Daan

Hi @dapower,

Thank you for confirming these details. It sounds like you’ve set this up correctly and do not need to create another pixel.

Though our plugin does not directly integrate with Facebook’s advertising capabilities, it also does not generally stop shop owners from using these features.

Would you please attach a couple of screenshots of where you are seeing these DPA messages? Do you have any plugins or code – other than our Facebook for WooCommerce plugin – that integrates with Facebook that might be conflicting?

Thanks,

Marcus
SkyVerge

Hi Marcus,

I tested the pixel by setting up some dynamic retargeting ads these last days. But it is not working.
So here two screenshots from the FB catalog with the error messages:
https://prnt.sc/to1q54
https://prnt.sc/to1qh9

I don’t run any other Facebook plugin that could interfere.

Thanks,
Daan

Hi @dapower,

Thank you for taking the time to provide the additional screenshots. While the Facebook for WooCommerce plugin does not directly integrate with Facebook’s dynamic ads features, I’m happy to troubleshoot this with you.

Would you please tell me a little bit more about how you have your catalog set up? Are you using the same catalog that your site is connected to with our plugin for your ads? Looking forward to hearing more about this!

Thanks,
Marcus

Hi Marcus,

Yes, I have set up the catalog via your plugin.
And also the pixel.

Do you have any idea?

Hi @dapower,

Thanks for the additional details.

Unfortunately, this is likely going to be something that needs to be checked out by Facebook, as the issue lies primarily with dynamic ads and pixel data reporting.

You can reach out to them in your Business Manager admin here:
https://business.facebook.com/support

Would you please reach out to them and see if they have any insight into this? I’m interested to see what they have to say.

Thanks,
Marcus

Hey @dapower,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??

I contacted Facebook, installed and connected everything again via the updated plugin and with Facebook business manager. The errors are still there but it looks like the Dynamic Ads are served now. Thanks for the help!

• This reply was modified 4 years, 6 months ago by dapower.

Hi @dapower,

I’m so glad to hear that the ads are working now! ?? If you do run into any further issues, please don’t hesitate to reach out.

Thanks,

Jennifer