Booking reminder not sent

  • Resolved leroyjames

    (@leroyjames)


    4 years, 7 months ago

    Howdy y’all,

    Surprised to not find much documentation on handling this.

    Installed the Woocommerce Booking plugin and am able to get confirmation and pending booking order emails, however clients never receive a reminder about their booking. Strangely, this only seems to happen when moving the site and it’s configuration to a server, otherwise the localbuild (Lando + Mailhog) has no issues with sending and receiving reminders. In fact, when I pull in database data from my staging server, Mailhog will show all the pending reminder emails.

    Any help/guidance appreciated.

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  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    This forum is intended for questions about the core WooCommerce plugin.

    If you are using the WooCommerce Bookings extension and have an active license for it, you can contact the WooCommerce.com support team by submitting this form.

    If the plugin you are using is a different one, we’d recommend reaching out to its developers for assistance.

Viewing 1 replies (of 1 total)
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