Issue with images quality

For more information, as I’ve seen, if you do right click on the images and open in a new tab… sometimes it gets the image at 150×150 (that’s the one with poor quality) like https://maquilladoraterrassa.com/wp-content/uploads/2020/07/clienta-loida2-150×150.jpg and sometimes gets it in 300×300 (that’s a good quality) like https://maquilladoraterrassa.com/wp-content/uploads/2020/07/clienta-amelia-e1595323945390.jpg

How can I prevent that? in the back end I see that the poor quality image is 300×400 and it looks good there, but then in the plugin it looks awful :S

Hi @jairoubeda,

Can you please change the size and see if this fixes it? Please go to Views > edit the view in question > scroll down to Featured Image > and change to 160×160 > save.
This should improve the quality.

Warmly,
Mihaela

Hello @mplusb ,
I’ve tried with 160×160 in the view menu but it’s still the same. The issue is that the plugin doesn’t get the right image:
Please see this screenshot:

View post on imgur.com

As you can see, the sice of the image is 300×300. I select this one and update the testimonial. However, when I go to my website, it’s getting the 150×150 version of it… I’ve tried erasing Siteground cache (my provider), and I’m also using Edge InPrivate mode, so no cache is stored…

Hi @jairoubeda,

Just checked the site but now the images are no longer blurry – it no longer uses those 150×150 resized images (the ones in your screenshot above).
Screenshot: https://gyazo.com/cf12dd3e6933f61a76de4db27f4f1d9f

Warmly,
Mihaela

@mplusb :O I see now that it’s solved… but how? I didn’t do anything… did you see my screenshot and see that it was using the 150×150.jpg files in some of them?
That’s weird :S

Thanks for your help

hello @mplusb I’ve found the root of the problem. I’m using a laptop and some days it’s connected to a bigger screen and some days it’s not. So, when I’m working in the laptop itself, I have windows set to scale all apps 125% and that causes your plugin to get the 150×150 images in some cases… If I set all windows app to 100% and refresh the page the issue is gone.
Could you please test this and let me know how could we solve this? because it’s not all the pictures that change, just a few ones.

Hi @jairoubeda,

Thanks for explaining!
I was able to reproduce this. Unfortunately, it’s not an issue from the plugin.
When you zoom to 125% the browser considers it’s best to load the 150×150 image version. The first image that keeps its size, somehow WordPress did not generate a 150×150 thumbnail version for it and the browser does not have a smaller version to use so it uses that one instead.
This is how WordPress works, and I am not sure how or why that specific image does not have a smaller version generated, but under normal circumstances it should have.
Hope this makes sense!

Warmly,
Mihaela