Feed only visible by logging in

  • Resolved marjolijnvanhaarlem

    (@marjolijnvanhaarlem)


    4 years, 4 months ago

    Hi!

    I’ve installed the plugin and it al seems to work. I’m seeing the feed and can change the settings. But when I’m logged out from WordPress, the feed isn’t visible. Than I don’t see it on the desktop and mobile. How can I solve this?

    Thanks in advance!

    Marjolijn

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hi @marjolijnvanhaarlem,

    I’m able to see the Instagram feed on your website (screenshot). If you’re seeing different things when logged-in vs being logged-out then it’s usually caused by a caching plugin, as they tend to cache pages differently depending on whether you’re logged in or out. If you have a caching plugin installed then could you try first clearing the cache in that plugin and then temporarily disabling it to see whether that’s the issue?

    Many thanks,

    John

    Thread Starter marjolijnvanhaarlem

    (@marjolijnvanhaarlem)

    Hi John,

    Thanks for the quick reply. I’ll try clearing the cache.

    Kind Regards,
    Marjolijn

    Hey Marjolivanhaarlem,

    Just checking back with you to determine if clearing the cache resolved your issue.

    If not then please submit a support request here and we can dig deeper. Also send you plugin’s System Info which will help better troubleshoot this issue for you. To obtain this information go to:

    WordPress DashBoard – Instagram Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Feed only visible by logging in’ is closed to new replies.

Tags