Plugin doesn’t work

Hello myriemz,

I am really sorry for the inconvenience! We have never received this issue from any of our customer, are you following the steps to create the Popup mentioned in the link below?

https://divimode.com/divi-popup/

Please get back to me, in case of any query.

Regards,
Syed from divimode.com

Hello myriemz (@myriemz)

I am really sorry for all the inconvenience caused! We have not received any complain of the Popup not working. Are you using the right steps to create the Popup mentioned in the link below?

https://divimode.com/divi-popup/

Feel free to get back to me, in case of any query.

Regards,
Syed from divimode.com

Hi,

I met the same problem here and I follow all the steps you indicate Ausyed.

Popup tab does not appear at all!

thanks for your time.

regards,

E.

Hello Syed,

I’ve followed the instructions but it’s still not working ??

Help please ! ??

• This reply was modified 4 years, 7 months ago by myriemz.

Hello @myriemz,

I am sorry for all the inconvenience you faced with our Plugin. Could you add some more details on that issue?

– What is the URL of the website?
– What browser and operating system do you use?
– Where do I need to click to see the Popup?

Feel free to ping me in Live Chat, I’m usually available between 2 pm – 6 pm UTC.

Regards,
Syed

Hi Syed,

I’ve the same problem.

I just install the plugin, activate and open up visual builder and try to edit a Section but I and can’t see new ?Popup? tab in the Section Settings.

The web runs on wp 5.4.2 and last Divi version.

Any idea?
Regards
Marco

…. I use firefox like browser

Hello @marcosom,

Can you please share the screen captures as of how you are setting that up? I am sure, we are missing a step here. Also, please share the website URL.

Regards,
Syed

Hi Syed, thank you for support.
It seems to be solved.
I’m trying to understand if it was my mistake, I thought you could make a popup in a module, and from what I see it has to be in a section.
In any case I will install the plugin on another website and re-check.
As I see the popup it’s only available for section, can’t use it in a module?
(see https://atrexplocanteras.es/productos/ I want a popup button for any kind of products)
Regards

Hello @marcosom ??

Glad, it has started working!
Yes, you can only work on the section to make it a Popup and it is not for Module. Whenever, you use it in module, it will stop functioning.

Regards,
Syed