Price not displaying in category on some products

  • Resolved kds26

    (@kds26)


    4 years, 7 months ago

    Hi,

    First of all, great plugin.

    I am having a bit of a problem with the wholesale pricing not showing on the category page for some products only. It shows the original price and sale price crossed out but then no wholesale price underneath that. I believe it to be the products that have a review with a star rating. My theme shows the star rating on hover.

    Is there somewhere I can send a private screenshot to? Sorry I am new to this.

    Any help would be appreciated. Thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @kds26,

    Could you please ensure that you have visited that product category as a wholesale customer?

    For your reference, please read the following documentation: https://wholesalesuiteplugin.com/kb/how-to-test-wholesale-pricing/

    Cheers,

    Thread Starter kds26

    (@kds26)

    Hi Fauzan,

    Yes, I can confirm that I am logged in as a wholesale customer when experiencing this issue.

    As I said previously, the majority of products are showing correctly, but in my opinion it is the products that have review rating that are not showing the wholesale price on the category page.

    Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @kds26,

    Could you please try to reproduce the issue on one of the WordPress’ stock themes (like Twenty Twenty) with only WooCommerce and WooCommerce Wholesale Suite plugins activated? If it disappears, then you can activate the theme and plugins one by one to see which one causes the issue.

    Also, it would be great if you could send me all the information from the WooCommerce -> System Status page. There’s a little button there that will let you copy and paste it to me:

    https://snipboard.io/eOc7jD.jpg

    Thread Starter kds26

    (@kds26)

    Hi @fauzanade,

    Changing the theme to Twenty Twenty made the issue disappear, the pricing works as I expected.

    As soon as I changed my theme back the issue appeared again. Definitely seems to be conflicting with the theme itself.

    Woocommerce report can be found here https://1drv.ms/b/s!AgQQrpwkj3-LhHJ0FEZ_neHmvpsG

    Thanks for your help.

    I am having the same issue. Using Flatsome theme.

    Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @kds26, I’m sorry I just noticed your reply. The report you uploaded in your OneDrive isn’t available anymore. May I know which theme you are using?

    Hi @martinj123, may I know which version of the Flatsome that you are using now and your WooCommerce?

    Thread Starter kds26

    (@kds26)

    Hi @fauzanade

    I am using Woodmart version 5.1

Viewing 7 replies - 1 through 7 (of 7 total)
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