Empty Cart Issue

@lprutz The article you linked above covers most of the things I’d usually suggest for this kind of issue.

There are two things I’d like to highlight to make sure you’ve tested:

1. The most common source of this type of issue is aggressive caching. If you have already disabled any caching plugins installed on the site, it is important that you also reach out to your host. Often hosts might enable caching at the server level, which can be quite strong and cause this type of issues.

2. For a conflict test to be effective you have to ensure that ALL plugins on the site are disabled except for WooCommerce (not just those you consider non-essential), and that you have switched the theme of your site to Storefront. Under that setup, with just WooCommerce and Storefront enabled, do you see the same thing?

For the testing above, I recommend those steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

This plugin lets you copy and redeploy a WordPress site with minimal work.

Fernando,

Thank you for your response. I am looking into the server side cache issue as well as the other caching functions I have going on the site. In the meantime I did deactivate ALL of the plugins other than woocommerce.Unfortunately I am unable to activate storefront at this time. If possible, is there anything in this report that stands out to you?

Again, Thank you for your input!

### WordPress Environment ###

WordPress address (URL): https://myfacefence.com
Site address (URL): https://myfacefence.com
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: wp_0pksk6st5q_
Total Database Size: 18.68MB
Database Data Size: 16.33MB
Database Index Size: 2.35MB
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wp_vwh4mt6w78_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_vwh4mt6w78_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_vwh4mt6w78_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_vwh4mt6w78_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 164
custom_css: 1
customize_changeset: 31
et_pb_layout: 37
et_template: 1
et_theme_builder: 1
nav_menu_item: 6
oembed_cache: 1
page: 21
post: 8
product: 2
project: 9
revision: 426
shop_order: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (1) ###

WooCommerce: by Automattic – 4.3.1

### Inactive Plugins (7) ###

Cookie Notice: by dFactory – 1.3.2
Simple Sales Tax: by TaxCloud – 6.1.0
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3
Woocommerce Product Disclaimer: by wpexperts.io – 1.5 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Services: by Automattic – 1.23.2 – Installed version not tested with active version of WooCommerce 4.3.1
Yoast SEO: by Team Yoast – 14.6.1

### Dropin Plugins (1) ###

object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 3.16.4

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5282 - /shop
Cart: #5283 - /cart
Checkout: #5284 - /checkout
My account: #5285 - /my-account
Terms and conditions: #6210 - /terms-and-conditions

### Theme ###

Name: Divi
Version: 4.5.1
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 59
Oldest: 2020-07-09 10:39:55 -0700
Newest: 2020-07-27 17:22:07 -0700

Hi there,

Looking at your System Status report, I see there is a server-level cache plugin object-cache.php: APCu Object Cache, I’d recommend disabling that plugin to see if that helps.

If you don’t want to switch to Storefront theme since it might affect how other users see your site, you could consider using the Health Check plugin that can help you troubleshoot on your account only: https://www.ads-software.com/plugins/health-check/

Hi there,

I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.