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Resolved patiodavis
(@patiodavis)

4 years, 7 months ago

My website broke after installing an Elementor update.

I am trying to restore an Updraft backup from my Google Drive but am getting this error message:
db:
Error: Download failed
Google Drive: backup_2020-07-30-1534_Patrick_Davis_Counselling_dc2d95cb821c-db.gz: Error: File not found

The strange thing is that this file name does not match the actual backup file name, which is:
backup_2020-07-30-1534_Patrick_Davis_Counselling_eadca690b3ef-db.gz

Can anyone please help me? Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Contributor bcrodua
(@bcrodua)

4 years, 7 months ago

Hi,

It is possible that the backup you are trying to download is no longer available. As an alternative, login to your Google Drive and directly download the backup file that you wish to restore.

Best Wishes,
Bryle
Thread Starter patiodavis
(@patiodavis)

4 years, 7 months ago
Thank you for your reply @bcrodua.

It seems that UpdraftPlus is trying to download the wrong file for some reason.

I have now manually downloaded the files from Google Drive and manually uploaded them to UpdraftPlus. But how do I now actually restore them?
- This reply was modified 4 years, 7 months ago by patiodavis.
Plugin Contributor bcrodua
(@bcrodua)

4 years, 7 months ago

Hi,

You can upload it in the “Backup/Restore” tab > click “Upload backup files”.

Regards,
Bryle

Thread Starter patiodavis
(@patiodavis)

4 years, 7 months ago

I have clicked that button and uploaded the files (Zip) but is there a next step to actually restore them?

Plugin Contributor bcrodua
(@bcrodua)

4 years, 7 months ago

Hi,

We have a guide here – https://updraftplus.com/faqs/restore-site-updraftplus/. You can skip step 1.

Thanks,
Bryle

Thread Starter patiodavis
(@patiodavis)

4 years, 7 months ago

Thank you @bcrodua. I have resolved the issue.

Plugin Contributor bcrodua
(@bcrodua)

4 years, 7 months ago

Hi,

You’re welcome! If you like UpdraftPlus, please do consider giving us a 5-star review: https://www.ads-software.com/support/plugin/updraftplus/reviews/?rate=5#new-post

Best Wishes,
Bryle

Viewing 7 replies - 1 through 7 (of 7 total)

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