Can’t connect anymore

  • Resolved kingsizefairy

    (@kingsizefairy)


    4 years, 7 months ago

    Whenever I want to go to the settings to launch the application I am getting an error

    Error: Invalid access, Payload mismatched. Please contact us

    I have sent a message to support a few weeks ago but never got a reply.
    It seems to work fine for the customers, they are getting their points and can redeem, only I do not have the slightest chance to launch the application.

    Woocommerce and WordPress are both up to date, so is the plugin.

    Can you please sort this out?
    Thank you,
    Sabine

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Apps Mav

    (@akashmalik)

    HI there,
    This should typically be resolved once you uninstall, delete and then re-install the plugin again.

    If doing the above does not resolve the issue, please send an email to us at [email protected] and we’d be happy to help.

    With best wishes
    The Apps Mav team
    PS1: You should receive a reply to your email within a Maximum of 24 hours. In fact, we endeavor to reply to our customers’ emails quite quickly (Sundays can extend to 24 hours)- That said, urgent issues are investigated within minutes.

    PS2: Did you receive an auto-acknowledgment to the email you sent? if not then can you please check you spam folder and also add sales@ and support@ appsmav.com to your whitelist, thanks.

Viewing 1 replies (of 1 total)
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