Facebook 2.0 not connecting

  • Resolved Uriel1339

    (@uriel1339)


    4 years, 7 months ago

    Hello,

    The store and WooCommerce won’t connect. All steps work fine until hitting the final ‘done’ button, then it just comes up with an error stating that it failed to connect.

    Please advise, thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey?@uriel1339,

    Thanks for writing to us about our plugin! I am happy to help out here. ??

    I want to sincerely apologize for the connection issue with the Facebook for WooCommerce plugin. We have identified that there is an issue and are taking it seriously, actively investigating with the Facebook team and providing them all the information they need to troubleshoot this further.

    At this time, we do not have an estimated time for this fix. You can rest assured that this is our top priority and we will work alongside Facebook to get this cleared up as quickly as possible.

    Please take a look at the following announcement for more information on this issue and to keep updated on any new developments:

    https://www.ads-software.com/support/topic/using-facebook-for-woocommerce-2-0/

    As that posting mentions, you can opt to revert to the previous version and re-connect to Facebook while you await this fix. Would you let me know how you’d like to proceed here and if there’s anything else I could help with?

    Thanks,
    Tamara

    Hey @uriel1339,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 2 replies - 1 through 2 (of 2 total)
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