Flexible shipping doesn’t work after updating

Hello @pattocheu,

Have you tried to isolate the issue? To see whether the theme is to blame, temporarily switch to the Storefront theme and test.

If you still have the problem, it could be a plugin conflict. Still with Storefront, temporarily deactivate all plugins except WooCommerce.
Reactivate one-by-one and test to try to identify which software element is causing the problem.

Best regards,
Marta

Hello @martapaw

I’ve switch my theme from flatsome to storefront and i’ve still the problem.

I’ve deactivated all plugin except woocommerce and still the problem.

At this time all our order are sold with no shipping fee ??

Before to update plugin, everything was fine.

Best regards.

Patrick.

Hello @pattocheu,

Could you please send here the screenshots of the settings page:
– Shipping zones, the main page: wp-admin/admin.php?page=wc-settings&tab=shipping
– Shipping zones (when you have added the Flexible Shipping method e.g. https://wpdesk.me/mp/f46la.png),
– Flexible Shipping method page, e.g. https://wpdesk.me/mp/xpqxw.png,
– Flexible Shipping method with the rules, e.g. https://wpdesk.me/mp/2dsdi.png
– The checkout page with the provided address.

It will help us to check where is the problem.

Best regards,
Marta

As we haven’t got any replies, I’m marking this topic as resolved for now.