No support

  • NitroPack was working just fine for me until recently. Even a friendly tech guy who goes by the name Giorgos tried to diagnose the issue. We didn’t know what was stopping NitroPack randomly from optimizing my website. It is like they did it on their own. I tired this morning 08/07/2020 to talk with you guys about what was happening and I still haven’t heard back from you guys since the morning. Deyan, from NitroPack, hasn’t responded back to me and I find that very rude. This nitropack was a 5+ start but now, based on my treatment and the random disconnect, it’s a one star. cheers. Edit – The Nitropack team are helpful in recommending solutions so I now I give them 4 stars.

    • This topic was modified 4 years, 6 months ago by Stephanie.
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  • Plugin Author NitroPack

    (@nitropack)

    Hey @icysteph,

    we’re sorry you felt you didn’t get a 5+ star experience with NitroPack.

    Our logs point that we discussed how there is solid reason to belive that NitroPack’s service was denied access to do its job on your website.

    You talked to several team members, all of which pointed the way to possible solutions for the situation, even when the issue you faced did not originate from NitroPack’s service.

    Most responses came within minutes or hours of your inquiry, a timeframe that’s well under the expected response time for a Free plan – 1 business day.

    We’ll still be happy to help troubleshoot this and get your site in a top performing shape.

    Best,

    Deyan

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