Video background not playing on mobile

Hello @anuragsharma198622 ,

I have checked the same at my end and it seems to be working fine. Please refer to this video.

Could you please open a ticket with us from here, so that we can have a closer look?

Looking forward to hearing from you.

Regards,
Sweta

• This reply was modified 4 years, 7 months ago by Team Brainstorm Force.

Hello @anuragsharma198622 ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thank you!

I’ve noticed the same issue, even with your guys’ website demo, the video background block does not play on mobile phones. I’m looking at your very own page (https://www.ultimategutenberg.com/blocks/sections) on my cell phone and your video background block does not play. If I go to my desktop computer and test the exact same page with mobile view tester activated, it plays; but if I view the same page on the actual phone, it does not play (and my phone is the latest Samsung Note 10)!

Hello @ilumina ,

Could you please open a ticket with us from here by sharing more details of your site, so that we can have a closer look?

Regards,
Sweta

A ticket? It’s your very own demo website with the problem. It seems your plugin needs fixing, not my site.

Hello @ilumina,

Could you please help us to find that demo site so that we can have look and could debug the issue?

Looking forward to hearing from you.

Regards,
Sweta

Surely. https://www.ultimategutenberg.com/blocks/sections/

Hello @ilumina ,

We’re sorry for the inconvenience caused to you.
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Also, ?we are thankful for your patience and readiness to help us fix things that we come across.

I have reported this issue to our concerned developers. Also, I have added a task for it and have assigned it to one of our senior developers. They are looking into it. Please lend us some time. We’ll surely fix that issue in our upcoming updates.

Your patience and co-operation are highly appreciated.

Again, I apologize for the inconvenience caused to you.

Regards,
Sweta

Awesome! Thanks!