PayPal [Standard] Order stuck on hold

Hi @tomitech,

You’ve clearly read a lot of posts about PayPal issues already!

When orders that have been paid for at PayPal are stuck “on hold” that typically indicates there is an issue with PayPal’s IPN communication with the site. That’s how the site is notified about the successful payment and the status is updated.

Have you worked through the debugging IPN guide that’s available here?

https://docs.woocommerce.com/document/paypal-standard/#section-23

Since PayPal Checkout is working you could always just go with that and skip PayPal Standard.

If you still have trouble, let us know.

Thanks!

Yea, I already have that guide bookmarked. Didn’t fix anything. If it does the same thing, I am fine with using PayPal Checkout. The reason I wanted both was so I gave customers more options to pay. But, it seems to me they both have the same payment options and are the exact same. The only difference being that PayPal Checkout opened up a popup window in your site, instead of re-directing, correct?

So yea, I guess I can just remove PayPay [standard]. I’m new to this so I just want to make sure I am offering my customers a variety of ways to pay. Is there perhaps any popular payment option that PayPal Checkout does not offer/support?

Thanks,
Tomi

Hi there!
I’d suggest that you stick with PayPal Checkout as it offers a better experience for your customers.
If you want to offer alternative card payment options, I’d suggest [Stripe](https://woocommerce.com/products/stripe/?aff=10486&cid=1131038) which is very reliable and offers several other payment options as well.

I hope that helps you to figure it out.
Feel free to get back to us if you have further questions.

Yea, I want to have an alternative where they don’t need to have a PayPal account, or have to sign up for any sort of account. Just need access to a credit card.

Thanks!

I think Stripe would be a great option for you in that case.

I will close this ticket as solved for now, but if you ever need further assistance, feel free to get back to us.

Yea it can be closed but I want to give a note for anyone reading this in the future with the same problem: Don’t even worry about the “PayPal” payment option, just use “PayPal Checkout”. The “PayPal” option likely isn’t supported anymore, hence the payment on Hold. So go with “PayPal Checkout” and “Stripe” as these seem like a normal way to go.