Add/Edit Blocked by iThemes Security

  • Resolved pietpompies

    (@pietpompies)


    4 years, 3 months ago

    I get the white screen “There has been a critical error on your website.” when using Edit Chart or Add New Chart.

    I have traced the conflict to iThemes Security (formerly Better WP Security) plugin.
    I’ve gone through all the security settings turning them off one by one until there was nothing else left to turn off.
    Only deactivating the plugin would get the Edit Add screen to load again.

    Anyone else had the same problem or have any ideas what could be blocked stopping the Visualizer Edit Add screens from working?

    WP 5.4.2
    Visualizer 3.4.5 and 3.4.6
    iTheme Security 7.7.1

    • This topic was modified 4 years, 3 months ago by pietpompies.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor contactashish13

    (@rozroz)

    Can you please share what errors you see in the log file? You may have to contact your hosting provider for this.

    Thread Starter pietpompies

    (@pietpompies)

    i’m getting this as PHP errors:

    [15-Aug-2020 01:23:07 UTC] PHP Fatal error:  Uncaught Exception: Cannot instantiate a notice context from global state before the WP_Screen object is available. in /wp-content/plugins/better-wp-security/core/lib/admin-notices/class-itsec-admin-notice-context.php:35
Stack trace:
#0 /wp-content/plugins/better-wp-security/core/lib/class-itsec-lib-admin-notices.php(47): ITSEC_Admin_Notice_Context::from_global_state()
#1 /wp-content/plugins/better-wp-security/core/modules/core/class-itsec-admin-notices.php(45): ITSEC_Lib_Admin_Notices::get_notices()
#2 /wp-content/plugins/disable-admin-notices/includes/classes/class-configurate-notices.php(243): ITSEC_Admin_Notices->display_notices(NULL)
#3 /wp-includes/class-wp-hook.php(287): WDN_ConfigHideNotices->catchNotices('')
#4 /wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(Array, Array)
#5 / in /wp-content/plugins/better-wp-security/core/lib/admin-notices/class-itsec-admin-notice-context.php on line 35
[15-Aug-2020 01:23:14 UTC] PHP Fatal error:  Uncaught Exception: Cannot instantiate a notice context from global state before the WP_Screen object is available. in /wp-content/plugins/better-wp-security/core/lib/admin-notices/class-itsec-admin-notice-context.php:35
Stack trace:
#0 /wp-content/plugins/better-wp-security/core/lib/class-itsec-lib-admin-notices.php(47): ITSEC_Admin_Notice_Context::from_global_state()
#1 /wp-content/plugins/better-wp-security/core/modules/core/class-itsec-admin-notices.php(45): ITSEC_Lib_Admin_Notices::get_notices()
#2 /wp-content/plugins/disable-admin-notices/includes/classes/class-configurate-notices.php(243): ITSEC_Admin_Notices->display_notices(NULL)
#3 /wp-includes/class-wp-hook.php(287): WDN_ConfigHideNotices->catchNotices('')
#4 /wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(Array, Array)
#5 / in /wp-content/plugins/better-wp-security/core/lib/admin-notices/class-itsec-admin-notice-context.php on line 35
    • This reply was modified 4 years, 3 months ago by pietpompies.
    Plugin Contributor contactashish13

    (@rozroz)

    Two plugins seem to be mentioned in that log snippet and our plugin is not one of them. I’m not sure how we can help here.

    Plugin Contributor contactashish13

    (@rozroz)

    We haven’t heard from you in sometime so marking this as Resolved. If you continue to face an issue, please create a new ticket. We’d be happy to help.

    Thread Starter pietpompies

    (@pietpompies)

    Thanks guys,

    We found that disabling Disable Admin Notices individually plugin was the issue.

    As soon as that was turned off, Visualizer and iTheme Security was working well together.

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)
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