Page Builder Tab Missing

Hi @realestaterph

Thanks for reaching out.

Please, try temporarily deactivating all plugins not authored by SiteOrigin, at the same time, temporarily switch to the Twenty Twenty or Twenty Nineteen theme. In this state, does the issue resolve?

I’m having the same issue. I can not edit any site origin pages or create any new pages

I have tested without any other plugins and tested with a default theme with no luck

Yes, when I deactivate all plugins except for page builder and switch to 2020 it works. Perhaps the theme is the problem?

Hi @realestaterph

It sounds like the theme could be outputting an error. If a theme or plugin outputs an error on the page, it has the potential to break other plugins using JavaScript, in this case, Page Builder.

Here is how to open the browser console https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. Errors will be printed in red text. Temporarily deactivate all plugins including those authored by SiteOrigin. In that state with only your normal theme activated and no plugins, are there errors in the browser console when editing a page in WordPress? If so, please, take a screenshot, upload to imgur.com and send the link to theme support so they can take a look.

In addition to the above, you could perhaps try adding the following plugin https://www.ads-software.com/plugins/enable-jquery-migrate-helper/. As far as I’m aware, jQuery Migrate was removed in WordPress 5.5 causing many themes and plugins to produce errors.

Hi @wizzzzard

Thanks for reaching out.

If possible, please, open a new support topic, we’d be happy to lend a hand. You can do so here.

In the new support topic, please, let us know if errors are present in your browser console, here is how to check https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.

In addition to the above, you could perhaps try adding the following plugin https://www.ads-software.com/plugins/enable-jquery-migrate-helper/. As far as I’m aware, jQuery Migrate was removed in WordPress 5.5 causing many themes and plugins to produce errors.

Beware of the jQuery Migrate Helper. I tried it but thank the lord I did a preview and did not save the page because for me IT WIPED ALL Page Builder tags in the text box.
The only things that glue our site together…

Thanks for your feedback. We’ve had a few users make use of the plugin as a short term solution. We haven’t had reports of this nature. Without inspecting the issue, it’s hard to say why the preview showed that.