Use short description

Hey @jdewit ,

Thank you very much for reaching out to us! Happy to help with your questions.

I’m going to need a bit more information so to better understand the setup you’re trying to create. Would it be possible to provide me with more details about how you’d like to utilize the short description with other platforms like Google Ads and Amazon? Have you encountered a specific error when trying connecting?

Looking forward to your response.

Best regards,
Pit

Hi Pit,

When the Facebook for WooCommerce plugin synchronizes products to Facebook the post description field is used as the product description. The problem is that a lot of editors add html tags and shortcodes to this field.

With other product feed plugins we can use a different field for the product description either using an action hook or a setting in the plugin. In our case we are using the post excerpt (product short description) field in our product feeds.

It’s related to this issue but the plugin developers said it’s a support issue: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1405

Hey @jdewit ,

Thank you very much for your response and for providing me with more information.

Unfortunately, I’m not aware how you can edit the product description per your request, however, I’d be happy to reach out to our team for further consultation. I’ll make sure to reach back to you with more information as soon as possible.

In the meantime, if there’s anything else you’d like to add, don’t hesitate to reply to this thread.

Best regards,

Pit
SkyVerge

Hey @jdewit ,

Thank you very much for your patience while further investigating this and my apologies for any confusion caused.

There’s a way to change which product description to use when syncing your products to your Facebook Shop with the latest version of our plugin. If you’ve updated to the Facebook for WooCommerce v.2.0.1, you can navigate at WooCommerce > Facebook > Product Sync and then choose the preferred option in the ‘Product description sync’ field.

You can find more information by clicking here. Is this something that would interest you?

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hi @pitbozionelos, that’s exactly what I needed. Thanks for your help!

Hey @jdewit ,

That’s awesome to hear! Thank you for confirming this for me! ??

I’m going to mark this topic as resolved but if you experience other issues or have further questions, please feel free to open a new thread to get in touch with our team.

I hope you have you have a great rest of the day.

Pit
SkyVerge