• Resolved elishean

    (@elishean)


    Bonjour,
    Encore une fois Site kit donne une page vide après mise à jour… J’ai changé de navigateur, j’ai effacé les données de navigation… Rien à faire… C’est toujours le même problème. Qu’est-ce que je dois faire ???

    merci de votre aide.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • @elishean thanks for reaching out.

    Since this appears to be reoccurring, there might be something specific with your environment (browser, website or server) that causes this.

    Could you share:

    1) A screenshot of the blank page?

    You can provide a link to screenshots using a service like Imgur or Jumpshare.

    2) Your Site Health Information here or through this form.

    Thread Starter elishean

    (@elishean)

    Lien Imgur pour la copie écran de la page : https://imgur.com/a/3azjdaB

    Informations du site :

    
    ### wp-core ###
    
    version: 5.5
    site_language: fr_FR
    user_language: fr_FR
    timezone: +03:00
    permalink: /%postname%/
    https_status: true
    user_registration: 1
    blog_public: 1
    default_comment_status: open
    multisite: false
    user_count: 38
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/bemi4471/public_html
    wordpress_size: 1,08 Go (1155345544 bytes)
    uploads_path: /home/bemi4471/public_html/wp-content/uploads
    uploads_size: 666,53 Mo (698903599 bytes)
    themes_path: /home/bemi4471/public_html/wp-content/themes
    themes_size: 20,68 Mo (21681931 bytes)
    plugins_path: /home/bemi4471/public_html/wp-content/plugins
    plugins_size: 157,71 Mo (165368449 bytes)
    database_size: 100,59 Mo (105480192 bytes)
    total_size: 2,00 Go (2146779715 bytes)
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Kleo Child (kleo-child)
    version: undefined
    author: SeventhQueen
    author_website: https://seventhqueen.com
    parent_theme: Kleo (kleo)
    theme_features: core-block-patterns, buddypress-use-legacy, editor-style, automatic-feed-links, post-formats, menus, post-thumbnails, html5, featured-content, title-tag, customize-selective-refresh-widgets, responsive-embeds, kleo-facebook-login, kleo-mega-menu, kleo-menu-items, bbpress, woocommerce, widgets
    theme_path: /home/bemi4471/public_html/wp-content/themes/kleo-child
    auto_update: Désactivé
    
    ### wp-parent-theme ###
    
    name: Kleo (kleo)
    version: 4.9.140
    author: SeventhQueen
    author_website: https://themeforest.net/user/SeventhQueen
    theme_path: /home/bemi4471/public_html/wp-content/themes/kleo
    auto_update: Désactivé
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty: version: 1.5, author: the WordPress team,Mises à jour auto désactivées
    
    ### wp-mu-plugins (2) ###
    
    SecuPress COOKIEHASH: author: (undefined), version: 1.0
    SecuPress Salt Keys: author: (undefined), version: 1.0.1
    
    ### wp-plugins-active (26) ###
    
    AdSense In-feed Placement for WordPress: version: 1.1.1, author: Thomas Maier, Mises à jour auto activées
    Advanced Ads: version: 1.19.1, author: Thomas Maier, Advanced Ads GmbH, Mises à jour auto activées
    Advanced Ads Pro: version: 2.9, author: Advanced Ads GmbH, Mises à jour auto activées
    Advanced Ads – Slider: version: 1.4.6, author: Thomas Maier, Mises à jour auto désactivées
    Akismet Anti-Spam: version: 4.1.6, author: Automattic, Mises à jour auto activées
    AZ Glossary Taxonomy Index: version: 1.07, author: Ivano Di Biasi & Giuseppe Liguori, Mises à jour auto désactivées
    BuddyPress: version: 6.2.0, author: The BuddyPress Community, Mises à jour auto activées
    Classic Editor: version: 1.6, author: WordPress Contributors, Mises à jour auto activées
    Cookie Notice: version: 1.3.2, author: dFactory, Mises à jour auto activées
    Custom Post Type UI: version: 1.7.5, author: WebDevStudios, Mises à jour auto activées
    Envato Market: version: 2.0.3, author: Envato, Mises à jour auto désactivées
    Jetpack by WordPress.com: version: 8.8.1, author: Automattic, Mises à jour auto activées
    K Elements: version: 4.9.130, author: SeventhQueen, Mises à jour auto désactivées
    K Fonts: version: 1.1.0, author: SeventhQueen, Mises à jour auto désactivées
    Loco Translate: version: 2.4.2, author: Tim Whitlock, Mises à jour auto activées
    SecuPress Pro — WordPress Security: version: 1.4.12, author: SecuPress, Mises à jour auto désactivées
    Shortcoder: version: 5.3.2, author: Aakash Chakravarthy, Mises à jour auto activées
    Site Kit by Google: version: 1.14.0, author: Google, Mises à jour auto activées
    SQ KLEO Monetizer: version: 1.1.0, author: SeventhQueen, Mises à jour auto désactivées
    UpdraftPlus - Backup/Restore: version: 2.16.27.24, author: UpdraftPlus.Com, DavidAnderson, Mises à jour auto activées
    WP-Optimize Premium - Clean, Compress, Cache: version: 3.1.2, author: David Anderson, Ruhani Rabin, Team Updraft, Mises à jour auto désactivées
    WPBakery Page Builder: version: 6.2.0, author: Michael M - WPBakery.com, Mises à jour auto désactivées
    WP Edit: version: 4.0.4, author: Josh Lobe, Mises à jour auto activées
    WP Rocket: version: 3.6.3, author: WP Media, Mises à jour auto désactivées
    Yoast SEO: version: 14.7, author: Team Yoast, Mises à jour auto activées
    Youzer: version: 2.5.4, author: Youssef Kaine, Mises à jour auto désactivées
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1802
    imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-09 https://imagemagick.org
    file_uploads: File uploads is turned off
    post_max_size: 512M
    upload_max_filesize: 512M
    max_effective_size: 512 Mo
    max_file_uploads: 20
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 188 Go
    	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    	imagick::RESOURCETYPE_FILE: 12288
    	imagick::RESOURCETYPE_MAP: 188 Go
    	imagick::RESOURCETYPE_MEMORY: 94 Go
    	imagick::RESOURCETYPE_THREAD: 1
    gd_version: 2.2.5
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 4.18.0-147.8.1.el7h.lve.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.4.9 64bit
    php_sapi: litespeed
    max_input_variables: 250000
    time_limit: 360
    memory_limit: 512M
    max_input_time: 360
    upload_max_size: 512M
    php_post_max_size: 512M
    curl_version: 7.62.0 OpenSSL/1.0.2k
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.3.24-MariaDB
    client_version: mysqlnd 7.4.9
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/bemi4471/public_html/wp-content
    WP_PLUGIN_DIR: /home/bemi4471/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### jetpack ###
    
    site_id: 179391882
    ssl_cert: No
    time_diff: 2
    version_option: 8.8.1:1597083881
    old_version: 8.8:1596568863
    public: Public
    master_user: #1 ** (**@**.com)
    current_user: #1 ** (**@**.com)
    tokens_set: Blog User
    blog_token: ***
    user_token: ***
    version: 8.8.1
    jp_plugin_dir: /home/bemi4471/public_html/wp-content/plugins/jetpack/
    plan: free
    HTTP_HOST: elishean777.com
    SERVER_PORT: 443
    HTTPS: on
    HTTP_X_REAL_IP: 77.138.219.156, 77.138.219.156
    REMOTE_ADDR: 77.138.219.156
    protect_header: ***
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/elishean777.com","siteurl":"https:\/\/elishean777.com","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    ### buddypress ###
    
    version: 6.2.0
    active_components: Membres, Profils étendus, Paramètres du compte, Connexions entre amis, Messagerie privée, Flux d'activités, Options de notifications, Mes groupes
    template_pack: BuddyPress Héritage 6.2.0
    ! hide-loggedout-adminbar: Oui
    ! bp-disable-account-deletion: Oui
    ! bp-disable-avatar-uploads: Oui
    ! bp-disable-cover-image-uploads: Non
    ! bp-disable-profile-sync: Oui
    ! bp_restrict_group_creation: Oui
    ! bp-disable-group-avatar-uploads: Oui
    ! bp-disable-group-cover-image-uploads: Oui
    ! bp-disable-blogforum-comments: Oui
    _bp_enable_heartbeat_refresh: Oui
    _bp_enable_akismet: Oui
    
    ### google-site-kit ###
    
    version: 1.14.0
    php_version: 7.4.9
    wp_version: 5.5
    reference_url: https://elishean777.com
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    active_modules: site-verification, search-console, adsense, analytics, pagespeed-insights, tagmanager
    required_scopes: 
    	openid: ?
    	https://www.googleapis.com/auth/userinfo.profile: ?
    	https://www.googleapis.com/auth/userinfo.email: ?
    	https://www.googleapis.com/auth/siteverification: ?
    	https://www.googleapis.com/auth/webmasters: ?
    	https://www.googleapis.com/auth/adsense.readonly: ?
    	https://www.googleapis.com/auth/analytics.readonly: ?
    	https://www.googleapis.com/auth/tagmanager.readonly: ?
    search_console_property: https://elishean777.com/
    adsense_account_id: pub-702?????????????
    adsense_client_id: ca-pub-702?????????????
    adsense_account_status: approved
    adsense_use_snippet: yes
    analytics_account_id: 1701?????
    analytics_property_id: UA-1701???????
    analytics_profile_id: 2216?????
    analytics_use_snippet: yes
    tagmanager_account_id: 6001??????
    tagmanager_container_id: GTM-WMV????
    tagmanager_amp_container_id: none
    tagmanager_use_snippet: yes
    
    

    @elishean thanks so much for this info.

    Let’s check if your theme or any of your plugins are involved.

    1) Could you install/activate the Health Check & Troubleshooting plugin, and place the site in Troubleshooting mode?

    In this mode, the site will be switched to a default theme and plugins disabled for the current logged in user only.

    2) To troubleshoot with only Site Kit enabled, press “Troubleshoot” under Site Kit on the plugin admin page (reference).

    Please let us know if the Site Kit admin pages display?

    @elishean since we have not heard from you, I am marking your topic as resolved. Please open a new support topic if you have any further questions.

    Thread Starter elishean

    (@elishean)

    Bonjour,
    Désolée de n’avoir pas répondu plus t?t…
    En fait, je n’ai rien fait du tout et comme d’habitude au bout de quelques jours tout est revenu dans l’ordre.

    Donc c’est à chaque mise à jour que le problème survient et sans que je ne fasse quoi que ce soit, ?a se remet en place tout seul après deux ou trois jours.

    Je ne sais pas d’où ?a vient… mais c’est comme ?a…
    merci pour vos réponses…
    Et faites des mise à jour moins souvent (smile)

    Cordialement

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Page vide après mise à jour’ is closed to new replies.