Stripe Credit Card Fields – cannot enter value

  • Resolved Seamus

    (@seamus)


    4 years, 7 months ago

    In the last 2 days the stripe payment method has stopped working.

    The card number, exp date and CVC fields are not input fields so we cannot enter any information in there.

    When I do an “inspect” on the fields I see this:
    <div id=”stripe-card-element” class=”wc-stripe-elements-field”>
    <!– a Stripe Element will be inserted here. –>
    </div>

    I have checked that the Live Publishable Key, Live Secret Key, Webhook Secret are all correct and have tried it in TEST mode

    BUT cannot get the fields to accept data

    Any clues please

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter Seamus

    (@seamus)

    Thanks heaps – it was a theme.

Viewing 2 replies - 1 through 2 (of 2 total)
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