Clicks on Registration or Login result in 404

  • Resolved reiddg

    (@reiddg)


    4 years, 6 months ago

    I am running the following:

    WP: 5.5
    PHP: 7.4
    WooCommerce: 4.3.3
    WooCommerce Admin: 1.3.2
    WooCommerce Blocks: 3.1.0
    WooCommerce Stripe Gateway: 4.5.1
    WooCommerce Dynamic Pricing and Discounts: 1.0.18
    WooCommerce Weight Based Shipping: 5.3.4.5

    I had a user report that when they click the “Login” link at the top of my home page, they get a 404 error. I don’t know how long this has been occurring but the same holds true for the Registration link.

    The URL currently listed for the Login is mysite.com/wp-login.php?action=login&redirect_to=/

    For Registration, it’s the same only action=register instead of login

    It’s my understanding that it should be pointing to the My Accounts page. I don’t know how it got changed but I don’t know where the source is to update the URL to point to My Accounts. I’ve looked in WordPress settings, WooCommerce settings, and the theme settings. I’ll be darned if I can find it.

    Any assistance would be greatly appreciated.

    Kind Regards,
    Dennis

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @reiddg Out of the box, WooCommerce does not add a login link like the one seen on your website. You’ll want to look at where that was added – it might be a theme setting, or simply a menu item that was previously saved.

    To check whether it might be part of your menu configuration, you can review the settings at Appearance > Customize > Menus.

    Thread Starter reiddg

    (@reiddg)

    @fhaps,

    Thanks for the info. I’ve looked in the theme and thought it was the header menu but the only items in there are “Checkout” and “My Account” – “Registration” and “Login” are not. I reached out to the theme support and all they keep telling me is the URL on Registration and Login needs to be replaced…

    I’ll go through each item on the Admin panel to see where this is. Using the Google inspect on the page might give me an idea as well.

    Thanks for the assistance.

    Regards,
    Dennis

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @reiddg If it’s not part of the menu items then it might be added directly by the theme. Have you tried asking the theme developers for some pointers on where to update the URLs?

    A good way to verify if this is added by the theme itself would be temporarily enabling a default theme like Storefront. If the options disappear under a different theme, then it is most likely that they are theme-specific.

    Thread Starter reiddg

    (@reiddg)

    @fhaps

    Thank you for the advice. Theme support did get back to me on Monday and pointed me to the section of code in custom-functions.php within the theme and update the URLs there. I did that and all is well now.

    Thanks for your advice.

    Kind Regards,
    Dennis

Viewing 4 replies - 1 through 4 (of 4 total)
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