can’t create PDF

  • Resolved hella66

    (@hella66)


    4 years, 3 months ago

    Hi, i just changed my logo and some details in invoice. After i saved new invoice, i can’r create PDF. When i click PDF invoice or packing slip.It says”There has been a critical error on your website.Learn more about debugging in WordPress.” Can you help? It worked perfectly before i change details.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Can you add &debug=true to the URL to see if that reveals any specific errors? What kind of changes did you make (besides changing the logo)? Is this a custom template or just the “Simple” template with changes in the plugin settings?

    Thread Starter hella66

    (@hella66)

    Hi, thank you for quick response! it is simple template. I only change shop address beside logo. I added this code to URL and get ”

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 62762216 bytes) in /srv/htdocs/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/lib/Cpdf.php on line 4789
    There has been a critical error on your website.

    Learn more about debugging in WordPress.”

    What should i do to solve the problem? Thank you!

    Plugin Contributor Ewout

    (@pomegranate)

    Is that for an invoice for a single order, or are you doing a bulk export? What is the size and filetype of the logo that you uploaded?

    Thread Starter hella66

    (@hella66)

    I exported for a single order. the logo size is 222 KB.File type is PNG.

    Plugin Contributor Ewout

    (@pomegranate)

    Can you try a JPG version of the logo instead? By size I actually meant the pixel dimensions.

    Thread Starter hella66

    (@hella66)

    Thank you so much for the help. I changed pixel of logo picture and changed to JPG version. It works fine now. I can create PDF again.

    Plugin Contributor Ewout

    (@pomegranate)

    very glad to hear that, thanks for reporting back!

Viewing 7 replies - 1 through 7 (of 7 total)
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