Purchased paid plan – absolutely no support

  • I never leave negative reviews, but this is literally the worst experience. I purchased the expensive plan and should have had 1000 image credits. However, credits are deducted for processing broken images, unpublished images, and whenever plugin throws an error – the credits are still deducted. Lost 500 credits just “trying” to process it. Emailed support 3 times during the past 10 days – NO reply whatsoever. Asked for a refund – no answer. Can’t believe this is a part of the WordPress plugin directory… Btw, payments are only accepted via credit card, and you cannot easily delete it or cancel your account – have to email support, which doesn’t react…

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,

    Our support is available 5 days a week and responds in less than 2 hours.
    I don’t see any email from you or support not processed.
    Do not hesitate to contact us at : [email protected]
    We will react as soon as possible to help and support you.

    Regards.

    Thread Starter pswish_themes

    (@pswish_themes)

    Hi, I purchased a 25 Euro plan using the [email protected] email and contacted support directly from the dashboard – 4 times now. All I want is to get a refund, close my account, and remove my credit card from file. No one answered so far me and my account is still active. I’d appreciate it if you could handle this please. Thanks!

    Hi @pswish_themes

    Thank you for your return.
    We have just answered your support email. You will be refunded immediately and your data will be deleted as you requested.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Purchased paid plan – absolutely no support’ is closed to new replies.