Purchase Event not tracked with manual order

Hi Simone! ( @simonduemila )

Thanks for reaching out to us, I appreciate it! As a first step, would you please be able to post your system status so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Thank you so much,

Julie ??
SkyVerge

Hi Julie! There you go ??

### WordPress Environment ###

WordPress address (URL): https://kaki.life
Site address (URL): https://kaki.life
WC Version: 4.2.2
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.2.4
Log Directory Writable: ?
WP Version: ? 5.4.2 - è disponibile una versione più recente di WordPress (5.5)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: nginx/1.16.1
PHP Version: 7.4.9
PHP Post Max Size: 128 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.27-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.2.2
WC Database Prefix: FRgEV4_
Dimensione totale database: 48.03MB
Dimensione dati database: 36.41MB
Dimensione indice database: 11.62MB
FRgEV4_woocommerce_sessions: Dati: 9.02MB + indice: 0.30MB + motore InnoDB
FRgEV4_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
FRgEV4_woocommerce_order_items: Dati: 0.11MB + indice: 0.06MB + motore InnoDB
FRgEV4_woocommerce_order_itemmeta: Dati: 1.52MB + indice: 0.84MB + motore InnoDB
FRgEV4_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
FRgEV4_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_actionscheduler_actions: Dati: 6.02MB + indice: 1.47MB + motore InnoDB
FRgEV4_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_actionscheduler_logs: Dati: 2.02MB + indice: 1.42MB + motore InnoDB
FRgEV4_asl_brands: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_asl_categories: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_asl_configs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_asl_countries: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_asl_markers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_asl_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_asl_storelogos: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_asl_stores: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_asl_stores_categories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_asl_stores_view: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_cartflows_ca_cart_abandonment: Dati: 0.36MB + indice: 0.02MB + motore InnoDB
FRgEV4_cartflows_ca_email_history: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_cartflows_ca_email_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_cartflows_ca_email_templates_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_comments: Dati: 0.44MB + indice: 0.38MB + motore InnoDB
FRgEV4_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_mailchimp_carts: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
FRgEV4_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_ms_snippets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_options: Dati: 3.02MB + indice: 0.23MB + motore InnoDB
FRgEV4_pimwick_gift_card: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_pimwick_gift_card_activity: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_postmeta: Dati: 4.52MB + indice: 4.98MB + motore InnoDB
FRgEV4_posts: Dati: 7.38MB + indice: 0.34MB + motore InnoDB
FRgEV4_snippets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_usermeta: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
FRgEV4_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
FRgEV4_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
FRgEV4_wc_customer_lookup: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
FRgEV4_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_wc_order_product_lookup: Dati: 0.11MB + indice: 0.06MB + motore InnoDB
FRgEV4_wc_order_stats: Dati: 0.08MB + indice: 0.05MB + motore InnoDB
FRgEV4_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_wc_product_meta_lookup: Dati: 0.03MB + indice: 0.09MB + motore InnoDB
FRgEV4_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_yoast_indexable: Dati: 0.38MB + indice: 0.28MB + motore InnoDB
FRgEV4_yoast_indexable_hierarchy: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
FRgEV4_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
FRgEV4_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
FRgEV4_yoast_seo_links: Dati: 0.11MB + indice: 0.05MB + motore InnoDB
FRgEV4_yoast_seo_meta: Dati: 0.11MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

attachment: 284
custom_css: 1
customize_changeset: 2
et_footer_layout: 2
et_pb_layout: 3
et_template: 3
et_theme_builder: 1
fpf_fields: 1
giftcard: 4
nav_menu_item: 9
oembed_cache: 3
page: 30
post: 2
product: 159
product_variation: 3
revision: 452
shop_coupon: 13
shop_order: 554
shop_order_refund: 1
wapf_product: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Advanced Product Fields Pro for WooCommerce: by StudioWombat – 1.4.2
Code Snippets: by Code Snippets Pro – 2.14.0
GDPR Cookie Consent: by WebToffee – 1.8.9
Join.chat: by Creame – 4.0.9
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4 – Versione installata non testata con versione attiva di WooCommerce 4.2.2
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.3.9.3

Facebook for WooCommerce: by Facebook – 1.11.4
Join.chat +: by Creame – 1.1.0
Loco Translate: by Tim Whitlock – 2.4.0
Mailchimp for WooCommerce: by Mailchimp – 2.4.3
MBE e-Link: by MBE Worldwide S.p.A. – 1.1.3
Upsell Order Bump Offer For Woocommerce Pro: by MakeWebBetter – 1.2.0 – Versione installata non testata con versione attiva di WooCommerce 4.2.2
Upsell Order Bump Offer for WooCommerce: by MakeWebBetter – 1.2.0 – Versione installata non testata con versione attiva di WooCommerce 4.2.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.7
WPC Fly Cart for WooCommerce: by WPClever.net – 2.1.2
Ultimate Gift Cards For WooCommerce: by MakeWebBetter – 2.0.3
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4
WooCommerce Amazon Pay: by WooCommerce – 1.12.2 – Versione installata non testata con versione attiva di WooCommerce 4.2.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3
WooCommerce Stripe Gateway: by WooCommerce – 4.5.0
WooCommerce: by Automattic – 4.2.2 (aggiornamento alla versione 4.4.1 disponibile)
Yoast SEO: by Team Yoast – 14.6.1

### Inactive Plugins (1) ###

Divi Coming Soon: by Divi Life — Tim Strifler – 1.0.1

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #48 - /negozio/
Carrello: #49 - /carrello/
Cassa: #50 - /checkout/
Il mio account: #51 - /mio-account/
Termini e condizioni: #225 - /condizioni-di-vendita/

### Theme ###

Name: Divi
Version: 4.4.8
Author URL: https://www.elegantthemes.com
Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Completato: 7.126
Oldest: 2020-07-21 09:23:42 +0200
Newest: 2020-08-21 09:12:46 +0200

In attesa: 2
Oldest: 2020-08-21 09:27:46 +0200
Newest: 2020-08-21 09:27:46 +0200

Hey Simone! ( @simonduemila )

Grazie! ??

I see that you’re using version 1.11.4 of our plugin. Have you tried updating to version 2.0.1? I’d recommend starting with that and seeing how that may affect things.

Would you please keep me posted here?

Mille grazie,

Julie ??
SkyVerge

Salve Simone! ( @simonduemila )

It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Grazie tante,

Julie ??
SkyVerge