loging problem

  • Resolved laowai

    (@laowai)


    4 years, 6 months ago

    Hello,
    When registering a new subscriber, the registration process completes successfully and fully corresponds to the description of the plugin.
    When trying to enter after logging out previously registered user, the following situation occurs.
    After entering the login and password on the page https://example.com/login/, occurs the redirect to the page https://example.com/wp-login.php?pass=1 and only when entering the login and password on this page, the user is authorized and gets to the page https://example.com/membership-account/

    WordPress Version 5.5 En
    Paid Memberships Pro Version 2.4.2

    Installed Plugins:
    Paid Memberships Pro Version 2.4.2
    Really Simple SSL Version 3.3.5

    Themes:
    Twenty Nineteen Version: 1.7

    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @laowai

    Thank you for using Paid Memberships Pro, I’m sorry for the inconvenience caused by this.

    I do not recognize why there is a query parameter of ?pass=1 when the user tries to log in. I have just tried this with a fresh install.

    Do you have any other plugins activated or must-use plugins?

    Thread Starter laowai

    (@laowai)

    Especially for the test, I’ve done a clean installation of WordPress English last version and minimum plugins, only Really Simple SSL Version 3.3.5. The problem persists.

    Plugin Author Andrew Lima

    (@andrewza)

    Thanks for the feedback, do you have any drop-in or must use plugins?

    Could you please upgrade to version 2.4.3 and see if this helps at all.

    Thread Starter laowai

    (@laowai)

    Updated plugin to version Version 2.4.3
    problem still exists ??

    Plugin Author Andrew Lima

    (@andrewza)

    Thanks for the feedback, I will try to replicate this issue on my end using a local test environment.

    Thread Starter laowai

    (@laowai)

    Thank you in advance! I can provide you an administrative access to the test site where this problem exists.

    Plugin Author Andrew Lima

    (@andrewza)

    Please do not share login details here, this goes against www.ads-software.com guidelines and these forums are public (anyone can access that information).

    Which hosting provider are you with? Are you able to run some tests on a local environment/another host to see if this issue persists?

    Thread Starter laowai

    (@laowai)

    Yes I’m able to run tests on an another hosting. Now I use sprinthost.ru hosting.

    Plugin Author Andrew Lima

    (@andrewza)

    Thanks, I haven’t been able to recreate this issue. Have you manage to test this on another hosting provider to see if the issue persists?

    Thread Starter laowai

    (@laowai)

    Good day!
    I’ve checked it on another hosting (timeweb.ru), the problem did not appear. HOORAY!
    I’ve written a detailed letter to technical support of hosting.
    I apologize for any inconvenience caused.
    The technical support replied: We have a password guessing protection system for the administrative panel on the site, so a redirection occurs.

    Plugin Author Andrew Lima

    (@andrewza)

    Thanks for the feedback @laowai, I’m glad to hear you have made progress on this issue. If you have any further questions, please do not hesitate to reach out.

    I am going to mark this ticket as resolved as it seems that your hosting provider will be assisting you further.

    Thank you for your understanding.

Viewing 11 replies - 1 through 11 (of 11 total)
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