Disable email to buyer for new order

  • Resolved firebride

    (@firebride)


    4 years, 6 months ago

    Using MailChimp for Woocommerce.

    Mailchimp is setup to send mail for new orders to buyer.

    To avoid sending double emails to buyer about a new order; where do I disable sending?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @firebride!

    You can enable and disable your core emails from “WooCommerce > Settings > Emails” screen as per the documentation here:

    https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-18

    Cheers!

    Thread Starter firebride

    (@firebride)

    Yes, which one is the User mail for new orders? I only see the admin for new orders.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Customers don’t receive a new order email, they only receive emails when the order is pending, processing, or completed. Here’s an overview from my test site:

    Core emails
    Link to image: https://d.pr/i/IhhSuU

    In this case, you don’t need to disable the new order emails for customers because they don’t exist. ??

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread. If you have further questions regarding Mailchimp, I recommend contacting Mailchimp for further help.

Viewing 3 replies - 1 through 3 (of 3 total)
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