Charts not added to media library

The visualizer block also is nowhere to be found when I am trying to add a chart to a page or a post. I’ve uninstalled and reinstalled, gone back to prior versions. Nothing. ????

Please share your server logs (you may have to contact your hosting provider for this) and also the version of PHP and WP on your website.

Please also disable all other plugins to verify our plugin does not conflict with one of them.

I have the same problem in 3.4.6 – this is on WP 4.9.15 and PHP 7.3.

Previously created visualizations that are already embedded in a page still work – but they don’t appear in the library. I’ve checked the server logs and there aren’t any errors. I fixed it by reinstalling the previous version of the plugin – 3.4.5.

In 3.4.6 it looks to me like the visualizations were just hidden in the Library admin screen. When I look in the browser developer mode I can see that they’re in the html of the page – but hidden with css.

The “.visualizer-chart” class is still set to “display:none” on the library page. In version 3.4.5 it sets them to be “display:block” using inline styles – I assume a javascript file sets the visibility once the library page loads.

However when I tried to change the css style to be visible they didn’t quite load properly – and the chart preview images didn’t show up. I can only assume there’s some kind of of javascript error – but I didn’t see one in the browser developer console.

@arcuser678 thank you for sharing these details. It looks like what you have is a plugin conflict. Can you please try to disable all the other plugins and see which one is to blame so that we can see if this can be fixed at our end?

Deactivated all other plugins, still doesn’t add charts to media library. So this thing is useless. Deleted.

Then it is the theme that is at fault.