Marketo not triggering the form-fill

We are experiencing problems with this plugin. When the Gravity Form is completed, the Marketo form-fill trigger is not occuring.

Speaking to Marketo – there is a specific order that things have to happen in order for the form-fill trigger to work properly.

#1 – Add the new lead

#2 – Request the campaign

Instead, when someone fills out a form, the plugin is reversing these steps:

#1 – Request the campaign

#2 – Add the new lead

Since things are happening out of order, Marketo doesn’t recognize what to do, and nothing happens/triggers.

There of course is a caveat – if someone previously existed in our database, the lead will be recognized and work as expected.

Please let me know if this can be fixed/amended.

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