after payment i can’t enroll the course

Hi,

Can you please check if the order status is “Complete”? If the order status is not “Complete”, then the user will not be enrolled.

Also, check if you have selected your eCommerce plugin in Tutor LMS > Settings > Monetization.

If you are using Bank Payment or any other manual or offline method, then you need to mark the orders manually.

If you are using a payment processor, then you need to use the callback or webhook or IPN response feature to connect with WooCommerce or EDD and tell that the money is received.

If you have done all of the above and the order status is complete and it is still not working, please send an email to support at themeum dot com with your website link. We will take a brief look at your site to find out what is going wrong.

HELLO Sir i’m using paypal and the order status is “Complete” but still cant onrole the order

Please send an email to support at themeum dot com. We will take a look at your site to understand what is causing the problem.

Yes I keep having the same problem at my website. It’s frustrating for students. Not sure how to fix this. Yes the order does complete and I am using WooCommerce. It weirdly only impacts some students, and seems mostly those who use the site my mobile phone. Please assist. I did send you an email too. Thank you!

I got a solution,

You need to Check Both “Vitual” and “Downloadable” along with “For Tutor” to the product

and it will be working fine .. .

Enjoy !

I have the same problem and it is not working fine or otherwise. I do see that payment has been processed but there is no notification that the course is available to enroll in. Shouldn’t there be at least an email with a link and possibly a button to start course now? Asking for my wife who is about ready to give up and go back to Moodle. Thanks for listening.

Hello @telgar77,

Please make sure you have selected simple, virtual and Tutor under the WC product data.

The free plugin sends two email confirmations after receiving WC order and after WC order status changes to complete. Pro plugin sends email notification to students with the course url mentioned in it.

Thanks “simple, virtual and Tutor under the WC product data” are all set correctly…it does send the two emails you mention but it is quite difficult for the student to figure it out how to actually enroll.

Hello @telgar77,

Sorry the free plugin sends two emails but the pro plugin sends altogether 20 email notifications and one of them contains the course url for enrolled students to access course contents.

Thanks. Perhaps the solution for me, since most of the courses will be free, would be to provide instructions at registration….still pondering a path forward…then a way to explain it to my wife ??

Hello @telgar77,

There is an alternative mentioned in our documentation

Thankx again. I did look at that briefly and when it talked about multiple instructors a
I mostly tuned out since there is only one instructor, my wife.
I will read all of it this time.

FYI I do see lots of people using Tutor LMS

w/r
g

I have a problem. Upon receiving payment from Stripe. the order remains in processing and is not automatically set to COMPLETED.

If I force it from a plugin with this code
add_action (‘woocommerce_thankyou’, function ($ order_id) {
if (! $ order_id) {
return;
}

$ order = wc_get_order ($ order_id);

if ($ order-> has_status (‘processing’)) {
$ order-> update_status (‘completed’);
}
});

The bank blocks payments in my store, but if I remove this code, then the payments always remain for manual approval in the store and this is very uncomfortable.

How can i solve this?

Hey @laurabalmelli,

When you’re creating the product in WooCommerce, you must select virtual. For virtual products, WooCommerce does not expect you to process the shipping and marks the order completed automatically.

Please note that you need to configure the callback URL in Stripe so that WooCommerce can receive a response when a payment is completed.

Hi, I have the same problem, but mine is ridiculous.

I have the lms pro tutor plugin.

I have been talking to support with this problem for more than a month and it is still not resolved.

I want when a person buys a course to automatically register and send all the information to the student so that he can access the course, I thought this could be done with an lms tutor.

In support of the beginning they said yes and this week they say that this functionality does not have the lms tutor, I do not understand how some tell me one thing and others others.

I see on the Internet that I am not the only one with this problem.

I have activated the monetization with woocommerce, the product in virtual woocommerce and by tutor.

I do the test with stripe or paypal, it turns out that the payment is complete, but nobody signs up for the course and the solution that the tutor has given me is that I have to do it manually or hire a developer.

I really do not understand, here I write the message in case someone can help me because the support of the tutor does not.

I think it is an essential functionality for a course plugin, without this functionality you cannot advertise to scale infoproducts as is my case.