“Unknown Error” – Instagram Feed doesn’t show up on my website

This is difficult for me to troubleshoot in this manner, as it is the first time I am coming across this error.

Can you edit a plugin file and let me know? I can see what the true error is, based on that.

1. In your WP dashboard, go to Plugins → Plugin Editor, and pick Photonic from the dropdown.
2. Navigate to the file Modules/Instagram.php
3. Go to line 161. You will see this:
   if ($response['response']['code'] == 200) {
4. Before this line, put in:
   print_r($response);
5. Save the file.

Once done, let me know, and I can go through the response that Instagram is sending you.

It’s done. Thank you in advance!

Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [x-app-usage] => {“call_volume”:0,”cpu_time”:0} [content-type] => application/json; charset=UTF-8 [www-authenticate] => OAuth “Facebook Platform” “invalid_request” “Unsupported get request. Object with ID ‘1912095625’ does not exist, cannot be loaded due to missing permissions, or does not support this operation” [instagram-api-version] => v1.0 [strict-transport-security] => max-age=15552000 [pragma] => no-cache [x-fb-rev] => 1002666703 [access-control-allow-origin] => * [cache-control] => no-store [x-fb-trace-id] => H0gqdDdkZ2O [x-fb-request-id] => AO9CMsdT52OAKWgCyUYJPJj [expires] => Sat, 01 Jan 2000 00:00:00 GMT [x-fb-debug] => BMLMzoMLQsTp7YwSQuwKRxv59MW5Uw6lNtwSOOQjTtRDs0Ihs7Nyz0ZUa/hWF/T0UK3YxrzadIMoqeJYbnxVSQ== [date] => Tue, 15 Sep 2020 16:22:48 GMT [x-fb-trip-id] => 1679558926 [content-length] => 265 ) ) [body] => {“error”:{“message”:”Unsupported get request. Object with ID ‘1912095625’ does not exist, cannot be loaded due to missing permissions, or does not support this operation”,”type”:”IGApiException”,”code”:100,”error_subcode”:33,”fbtrace_id”:”AO9CMsdT52OAKWgCyUYJPJj”}} [response] => Array ( [code] => 400 [message] => Bad Request ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => {"error":{"message":"Unsupported get request. Object with ID '1912095625' does not exist, cannot be loaded due to missing permissions, or does not support this operation","type":"IGApiException","code":100,"error_subcode":33,"fbtrace_id":"AO9CMsdT52OAKWgCyUYJPJj"}} [raw] => HTTP/1.1 400 Bad Request x-app-usage: {"call_volume":0,"cpu_time":0} Content-Type: application/json; charset=UTF-8 WWW-Authenticate: OAuth "Facebook Platform" "invalid_request" "Unsupported get request. Object with ID '1912095625' does not exist, cannot be loaded due to missing permissions, or does not support this operation" instagram-api-version: v1.0 Strict-Transport-Security: max-age=15552000 Pragma: no-cache x-fb-rev: 1002666703 Access-Control-Allow-Origin: * Cache-Control: no-store x-fb-trace-id: H0gqdDdkZ2O x-fb-request-id: AO9CMsdT52OAKWgCyUYJPJj Expires: Sat, 01 Jan 2000 00:00:00 GMT X-FB-Debug: BMLMzoMLQsTp7YwSQuwKRxv59MW5Uw6lNtwSOOQjTtRDs0Ihs7Nyz0ZUa/hWF/T0UK3YxrzadIMoqeJYbnxVSQ== Date: Tue, 15 Sep 2020 16:22:48 GMT X-FB-TRIP-ID: 1679558926 Connection: close Content-Length: 265 {"error":{"message":"Unsupported get request. Object with ID '1912095625' does not exist, cannot be loaded due to missing permissions, or does not support this operation","type":"IGApiException","code":100,"error_subcode":33,"fbtrace_id":"AO9CMsdT52OAKWgCyUYJPJj"}} [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [x-app-usage] => Array ( [0] => {"call_volume":0,"cpu_time":0} ) [content-type] => Array ( [0] => application/json; charset=UTF-8 ) [www-authenticate] => Array ( [0] => OAuth "Facebook Platform" "invalid_request" "Unsupported get request. Object with ID '1912095625' does not exist, cannot be loaded due to missing permissions, or does not support this operation" ) [instagram-api-version] => Array ( [0] => v1.0 ) [strict-transport-security] => Array ( [0] => max-age=15552000 ) [pragma] => Array ( [0] => no-cache ) [x-fb-rev] => Array ( [0] => 1002666703 ) [access-control-allow-origin] => Array ( [0] => * ) [cache-control] => Array ( [0] => no-store ) [x-fb-trace-id] => Array ( [0] => H0gqdDdkZ2O ) [x-fb-request-id] => Array ( [0] => AO9CMsdT52OAKWgCyUYJPJj ) [expires] => Array ( [0] => Sat, 01 Jan 2000 00:00:00 GMT ) [x-fb-debug] => Array ( [0] => BMLMzoMLQsTp7YwSQuwKRxv59MW5Uw6lNtwSOOQjTtRDs0Ihs7Nyz0ZUa/hWF/T0UK3YxrzadIMoqeJYbnxVSQ== ) [date] => Array ( [0] => Tue, 15 Sep 2020 16:22:48 GMT ) [x-fb-trip-id] => Array ( [0] => 1679558926 ) [content-length] => Array ( [0] => 265 ) ) ) [status_code] => 400 [protocol_version] => 1.1 [success] => [redirects] => 0 [url] => https://graph.instagram.com/1912095625/media?fields=id%2Ccaption%2Cmedia_type%2Cmedia_url%2Cpermalink%2Cthumbnail_url%2Ctimestamp%2Cusername&limit=25&access_token=IGQVJWLW9ETVpvSlNsM1lOTjZA6MEZA2OU5DNGpKMUgyMFF2WTBnMG1zX3dES0d4MTFYUHhXdUJqXzZAkakJfWG1TZA0p3emtUZATNNN0x5ZAGZAQOFluU0g2eDVuQVVUMVotNzZArMzlxcU13 [history] => Array ( ) [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) ) ) [filename:protected] => [data] => [headers] => [status] => ) )

Hmm… interesting. Can you tell me what shortcode you have in place? Your error says:

Unsupported get request. Object with ID '1912095625' does not exist, cannot be loaded due to missing permissions, or does not support this operation

This would point to an invalid shortcode or block.

[gallery type='instagram' carousel_handling='single' more='more photos' media='all' layout='random' view='recent' user_id='1912095625' thumb_size='321']

I also updated it once more

• This reply was modified 4 years, 5 months ago by johannes25.

Ah… just remove the user_id parameter and you should be good. The user_id should not be needed, and with the move to the new API, the old user ids are not valid any more.

You might just want to delete the shortcode and create a new one, if you are using the wizard.

• This reply was modified 4 years, 5 months ago by Sayontan Sinha.

Wow, it works. I just have the problem that I have to double click an opened instagram picture to close it.

But thank you so much!

• This reply was modified 4 years, 5 months ago by johannes25.

I just have the problem that I have to double click an opened instagram picture to close it.

This is happening because your theme is adding a lightbox to all your images by default. You will need to disable that functionality, or work with your theme’s support to specifically disable its lightbox for Photonic galleries. Just like how Photonic’s lightbox is only applicable to Photonic’s galleries, your theme’s lightbox should not target elements that already have a lightbox on them.

Hello, i have a similar Error: “No data returned. Unknown error” (see on my website: https://pfadfinderbrokstedt.de/fahrtenbuch/). Could you help me please?

The short code is as follows: [gallery type='instagram' media_id='17866753973054679' embed_type='embed']

Do you detect any mistake? We use wordpress version 5.5.3.

Thank you!

Best Leopold