Incompatible with images loaded in an iframe (like GiveWP form images

  • Resolved Ben Meredith

    (@benmeredithgmailcom)


    4 years, 2 months ago

    Hi there,

    I’m the head of support for GiveWP https://www.ads-software.com/plugins/give/

    Our multistep form template loads in an iframe on the page.

    Optimole-optimized images don’t appear.

    Here’s the steps to replicate an error:

    1. Install and activate GiveWP.
    2. Dismiss the wizard and navigate to Donations > Add Form and add a multilevel form.
    3. Add an image.
    4. Allow time for Optimole to do its thing.
    5. View the form on the front end.
    6. Be sad.

    Here’s a screencast showing the process: https://somup.com/cYQfDIXbs9

    ??Let me know if there is something we can do from our side, or if this can be handled from your side.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Vytis

    (@bvytis)

    Hi @benmeredithgmailcom,

    Thanks for sharing this – would it be possible to provide a link to that test website with form added and Optimole plugin activated so we can see how the image is being added to identify the issue?

    Thank you!

    Thread Starter Ben Meredith

    (@benmeredithgmailcom)

    Hi @bvytis

    The site in question in my screencast was a local install on my computer. The steps I outlined above involve only the free GiveWP plugin and should be fairly self-explanatory. I don’t have a link to a live site currently experiencing this issue, but as I mentioned, I was able to replicate using those steps alone.

    Plugin Author optimole

    (@optimole)

    hey @benmeredithgmailcom,

    Definitely there is an issue on our end. We will look into it and fix it in the upcoming release.

    Thanks a lot for reporting it!

Viewing 3 replies - 1 through 3 (of 3 total)
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