Tableau de bord inaccessible

I didn’t see anything wrong until I changed the currency to USD… When it refreshed I saw an issue with your Instagram module… a 429 error.

I did see where you are running the jQuery Migrate plugin still… do you really need that?

Also, the Divi Anything Slider looks to be broken but that could be a comms issue. Is your firewall blocking something important? Is loopback working? Did you need a PHP resource that’s not enabled? Is XML-RPC not running but needed?

Take a look with your web browser’s ‘Inspect’ capabilities via the ‘console’ button and track down those errors.

Try bringing the site up under a default theme and disable all your plugins by temporarily renaming your plugins directory by adding ‘bak’ or ‘1234’ to the name.

Now for the admin issue itself…

https://www.ads-software.com/support/article/login-trouble/

I’m not a tech guy.

But my tech guy recently did this:

https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

I’m glad he did it and it work correctly again

We used kinsta as a host.

• This reply was modified 4 years, 2 months ago by conleywilliam32. Reason: add host

Hi, thank you for your answers.

So I followed this link https://www.ads-software.com/support/article/login-trouble/ from @jnashhawkins, here’s what I did:

I cleared the cookies and the cache, it didn’t fix the problem.

I don’t have DOMAIN_CURRENT_SITE constant in the wp-config file so I couldn’t verify this value.

I again deactivate the plugins by renaming the plugins folder, and I renamed the themes folder too, that didn’t solve the problem.

I uploaded a new wp-login.php file, I did not have to replace the values ??indicated because they were already the correct values. It didn’t solve the problem.

I didn’t edit the users table since I don’t have access to the login form at all, so the problem isn’t there. The same goes for the “password problems” section.

I checked the siteurl value in the wp-options table, it is in https.

Subdomains and subfolders: I don’t have SUBDOMAIN_INSTALL constants in wp-config.php file.

I don’t have any headers already sent errors.

Check Your URL Option: I am not an expert in url redirection, but the files have not changed since I just transferred the files from a shared server to a vps. So the configuration is the same.

Check the firewall: I disabled the linux ufw firewall, it didn’t fix the problem.

So once again despite the errors in the console, the front-end works https://ouate-paris.com, it is when I want to access the wp-admin to connect to the backoffice that I have this error message:

a critical error has occurred on your site. Please check your site administration email inbox for more information.

Something strange too: Once we have access to the wp-admin page (even if there is the error message), if we go back to the front-end the administration bar appears at the top (but when we click on “access the dashboard” it redirects us to the wp-admin page and therefore the initial error). However, this bar does not appear all the time.

I opened the console of this page (wp-admin), I have this one error message:

https://www.ouate-paris.com/:1 GET https://www.ouate-paris.com/wp-admin/ 500 (Internal Server Error) https://www.ouate-paris.com/:1

Could the fact that I cannot access the backoffice login form with this error be due to the fact that the PHP version is 7.4? (on the shared server it was in 7.3). Thank you.

• This reply was modified 4 years, 2 months ago by viccvanco.